KAREN YINGAG
Salt Lake City,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Office Specialist II
Utah Public Health Laboratory
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance as well as alerted staff to arrivals of scheduled appointments.
- Assisted in taking pictures of new employees for photo wall and picture ID.
- Coordinated travel arrangements for staff members.
- Supported staff, managing calendars, and coordinating travel arrangements.
- Purchased and maintained office supplies.
- Provided clerical support to lab employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted with scheduling interviews for different lab sections.
Covid Supervisor
Utah Public Health Laboratory
07.2022 - 09.2023
- Implemented processes and procedures to streamline operations.
- Revised Covid training documents and Covid SOP in Media Lab.
- Created successful work schedules for each team member to ensure staff coverage.
- Approve employee timesheets.
- Maintained overall safe work environment with employee training and enforcement of safety procedures.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Handled customer complaints, resolved issues, and adjusted to meet changing needs.
- Cross trained with processing NewBorn Screening cards for the State of Utah.
- Crossed trained with Infectious Disease team and assisted with sample receiving, data entry and processing their samples.
- Crossed trained with Virology and gained experience in centrifuging and pipetting blood samples.
- Oversee daily operations of the lab which includes Newborn screening and the Infectious Disease, ensuring smooth workflow and timely completion of tasks.
- Collected and input data into the Laboratory Information Management Software (LIMS) system.
- Improved MTT (Mobile Testing Team) and Salt Lake County satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Held in charge of autoclave responsibilities; maintained cleanliness, contacted company of any issues with equipments or machines.
Covid Lab Technician II
Utah Public Health Laboratory
08.2021 - 07.2022
- Isolated, identified and prepared specimens for processing.
- Ensure to follow CLIA regulations when processing.
- Cleaned, maintained and prepared supplies and work areas
- Completed data entry and entered patient information into LIMS.
- Inspected finished products for quality and compliance for autoclaving bio-waste.
- Trained Sample Receiving team on learning autoclave operation and process.
- Assisted in warehouse with shipping, receiving, and delivery.
- Assisted with projects for locating and measuring all lab and handwashing sinks as well as eye showers in each lab section on all 3 floors.
- Assisted with front desk coverage and performed tasks such as answering the phone, taking voicemails and transferring/emailing those calls to the appropriate lab section.
Cashier
Toves Store
08.2017 - 01.2021
- Greeted and informed customers of products, fostering positive store experiences
- Provided efficient and courteous service to customers
- Leveraged POS system to perform purchase transactions for customers.
- Enforced store safety and cleanliness standards, reducing hazards
- Resolved and de-escalated issues to address customer concerns
- Built and maintained positive working relationships with co-workers
- Maintained inventory and store visual presentation to meet customer needs
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Counted cash drawers at beginning of shifts to verify correct amounts ;Computed and recorded totals of transactions.
- Processed cash, check and credit cards for customer purchases
- Provided product information and resolved concerns to assist customers
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Supervised others and provided on-the-job training
- Helped customers locate merchandise
- Processed merchandise returns and exchanges
- Bagged or boxed merchandise and prepared packages for shipment.
Education
High School Diploma -
Southern High School
Santa Rita, GU06.2015
Skills
- Contributing Team Player
- Attention to Detail
- Positive Attitude
- Flexible and Adaptable
Timeline
Office Specialist II
Utah Public Health Laboratory
09.2023 - Current
Covid Supervisor
Utah Public Health Laboratory
07.2022 - 09.2023
Covid Lab Technician II
Utah Public Health Laboratory
08.2021 - 07.2022
Cashier
Toves Store
08.2017 - 01.2021
High School Diploma -
Southern High School
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