Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Karen Zafra

New York

Summary

Dynamic and results-driven Licensed Property & Casualty Insurance Broker with strong expertise in client relationship management and tailored policy solutions. Recognized for simplifying complex information and enhancing team collaboration to ensure smooth operations and exceptional client satisfaction. Committed to adaptability and reliability, consistently striving to exceed expectations while upholding the highest industry standards. Proven track record of delivering impactful results in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Commercial Lines Account Manager

CAR FLO, INC.
01.2022 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Maintained up-to-date knowledge of industry regulations, staying ahead of potential impacts on client policies.

Insurance Broker

NYAB Brokerage
03.2017 - 07.2025
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Assisted clients with claims processing, ensuring a smooth experience during difficult times.
  • Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.

Account Manager

GGI Brokerage
06.2014 - 02.2017
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.

Education

AAS - Accounting

LaGuardia Community College
New York, NY
06-2021

Skills

  • Policy analysis
  • Claims management
  • Financial acumen
  • Underwriting expertise
  • Time management
  • Attention to detail

  • Problem-solving abilities
  • Critical thinking
  • Driven
  • Property and casualty products
  • Premium financing

Certification

Certified QuickBooks Online ProAdvisor, 11/25

Property and Casualty Insurance License – New York State, Active
Issued by NYS Department of Financial Services

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Commercial Lines Account Manager

CAR FLO, INC.
01.2022 - Current

Insurance Broker

NYAB Brokerage
03.2017 - 07.2025

Account Manager

GGI Brokerage
06.2014 - 02.2017

AAS - Accounting

LaGuardia Community College