Karen Zaremba
Customer Service Specialist
New Albany,Indiana
Summary
Multi-talented fitness leader with a successful history helping individuals of all backgrounds improve health, fitness and overall well-being. Knowledgeable about healthy eating, exercise programs and good lifestyle choices.
Overview
15
15
years of professional experience
Work History
Healthy Living Coach
Floyd County YMCA
01.2023 - Current
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
Reservation Service Lead
American Queen Voyages, Inc.
07.2018 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Evaluated customer service staff performance and provided constructive feedback.
- Provided primary customer support to internal and external customers.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Used [Software] to keep records of customer interactions, customer accounts, and file documents.
Property Manager
RUM Inc
08.2008 - 07.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Education
Bachelor of Science - Business
Alma College
Alma, MISkills
- Active Listening
- Team building
- Excellent Communication
- Teamwork and Collaboration
- Interpersonal Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Healthy Living Coach
Floyd County YMCA
01.2023 - Current
Reservation Service Lead
American Queen Voyages, Inc.
07.2018 - 07.2022
Property Manager
RUM Inc
08.2008 - 07.2018
Bachelor of Science - Business
Alma College
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