Karen Zheng

• Memorize over ranging over 200+ menu options including alcohol stocks, menu ingredients, and sauce pairings
• Drove a 15% revenue increase by initiating third-party business partnerships and led technology training
• Efficiently operate POS systems for order entry and transactions

• Led Market Trends Research and New Product Development Initiatives

- Conducted comprehensive research and market analysis, contributing to strategic business insights

- Presented findings to President and leadership team through physical and digital presentations

-Proposed new business opportunities through research, supporting long-term growth initiatives

• Enhanced Product Line and Vendor Relations

- Directed style trend research for product innovation and refined current product line.

-Partnered with sourcing team to onboard new vendors

• Assisted in Marketing and Design Strategies

-worked collaboratively with cross-functional teams to produce prototype and marketing collateral to boost customer engagement

• Responsible for organizing and executing campus-wide social events for 2000+ students,
• Hosting and catering campus-wide social events
• Oversee student request submissions and provide approval or denials

• Managed cash register and card machine during peak hours, processing up to 200 transactions with no error
• Led a setup of third-party business, boosting an overall 20% monthly sales
• Developed and launched a new menu website, optimizing pricing strategies with management