Brianna Spragg
Woodland,CA
Summary
Dynamic Front of House Manager at Zen Toro Japanese Bistro with expertise in guest relations and conflict resolution. Successfully enhanced customer satisfaction by promptly addressing concerns and fostering a collaborative team environment. Proven ability in training staff and managing restaurant operations, ensuring a seamless dining experience for all guests.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Zen Toro Japanese Bistro
09.2022 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Courtesy Clerk
Raley's Supermarket
08.2020 - 02.2023
- Coordinated and collected carts from parking lots, lawn and inside store.
- Contributed to store's overall cleanliness by removing debris from cart areas, store interior, and parking lots daily.
- Bagged customer goods
- Attended to customer needs when requested
Dairy Clerk
Raley's Supermarket
08.2020 - 02.2023
- Product management and customer service.
- Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
- Stayed current with present, seasonal and special promotions.
- Dealt with payments, invoices and product rotations for products.
Ecart Clerk
Raley's Supermarket
08.2020 - 02.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
Bachelor of Arts - Psychology
Sacramento State
Sacramento, CA06-2027
Associate of Arts - Psychology
Sacramento State
Sacramento, CA05-2025
Skills
- Guest relations
- Conflict resolution
- Staff management
- Training and mentoring
- Complaint handling
- Restaurant operations
Timeline
Front of House Manager
Zen Toro Japanese Bistro
09.2022 - Current
Courtesy Clerk
Raley's Supermarket
08.2020 - 02.2023
Dairy Clerk
Raley's Supermarket
08.2020 - 02.2023
Ecart Clerk
Raley's Supermarket
08.2020 - 02.2023
Bachelor of Arts - Psychology
Sacramento State
Associate of Arts - Psychology
Sacramento State
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