Gonzalo Magana
Sunny Side Up Doughnuts
2
Languages
11
years of professional experience
Dedicated Front of House Manager, Busser, Food Runner, and Server with a proven track record in guest relations, staff management, and conflict resolution, taking orders correctly, running food, talking to guests, and managing parties of 6 or more. Committed to enhancing customer experiences while ensuring food safety compliance and efficient operations.
Work History
Front of House Manager
6 Years 8 Months- Supervised daily front-of-house operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored new staff on service standards and operational procedures.
- Managed Inventory
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Enhanced customer experience by addressing feedback and implementing service improvements.
- Analyzed sales data to identify trends, informing staffing needs and menu adjustments.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Food Runner/Server
1 Year 11 Months- Delivered hot dishes to guests quickly
- Communicated with servers when their food was on their tables
- Would prep the line with garnishes
- Took food and beverages accurately and efficiently to minimize errors
- Build positive relationships with guests
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Assisted in training new food runners, improving team efficiency and service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Busser
2 Years 11 Months- Trained new busboys on operational procedures and best practices for efficient workflow.
- Implemented improvements in table turnover rates through effective communication with front-of-house staff.
- Reset and cleaned tables quickly to prepare for new customers.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
Education
Associate of Science - Radiology
- GPA 3.5
Skills
Food safety compliance
Health and safety regulations
POS system operations
Recruitment strategies
Employee scheduling
Food safety standards
Training and coaching
Health regulations
Guest relations
Quality assurance
Conflict resolution
Service prioritization
Service efficiency
Restaurant marketing
Customer engagement
Managing Parties of 6 or more
Friendly and love to talk to guest and I can remember if guests return
Great under pressure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front of House Manager
Sunny Side Up Doughnuts
10.2019 - 06.2026Read More
Food Runner/Server
Splitsville Luxury Lanes
01.2018 - 12.2019Read More
Busser
Hotel Irvine
02.2015 - 01.2018Read More
Cypress College
Associate of Science from Radiology
Read More