Karen A. Cruz-Vasquez
Newark,NJ
Summary
Dedicated and detail-oriented professional with extensive experience in Quality control, Project Management and coordination. Seeking a challenging position that allows me to utilize my strong analytical, organizational, and communication skills to contribute to a dynamic team's success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
G3 Translate
11.2021 - Current
- Demonstrate mastery of QA methodologies and software quality assurance knowledge, leading to a 90% reduction of delays in job delivery and turnaround times, while conducting quality inspections in multiple languages, including legal, medical, and marketing.
- Generate compliance reports and conduct online research for target markets.
- Manage the entire life cycle of language/translation projects across diverse fields.
- Investigate and address linguistic issues and problems post-delivery.
- Facilitate client communication, ensuring satisfaction and addressing concerns.
- Manage client-facing interactions and account management, including billing approvals.
- Act as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Senior Clinical Administrative Coordinator
Optum, UnitedHealth Group
06.2016 - 10.2023
- Coordinated, monitored, and documented patient and clinical care activities.
- Developed, implemented, revised, and evaluate policies and procedures.
- Provided ongoing case management, ensuring adherence to treatment plans and quality models.
- Collaborated with administrative support staff to enhance office efficiency.
- Achieved improved customer satisfaction scores through superior conflict resolution and problem-solving skills.
- Ensured compliance with healthcare regulations and policies, maintaining accurate patient records and documentation.
AML Compliance Officer
Lucy Multiservices Inc.
09.2014 - 02.2017
- Identified, investigated and documented compliance violations and recommended corrective measures every 30-60 days.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Coordinated with external partners such as money transferring agencies to address money laundering issues in a collaborative manner.
- Oversaw the systematic training of employees on a recurring basis, aimed at preventing money laundering activities.
- Championed the implementation of fraud prevention strategies for currency transactions.
- Stayed abreast of updates, regulations, and procedural changes in Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) requirements, consistently aligning operations with industry best practices.
- Acted as the primary point of contact for welcoming and accommodating reviewers from money transfer corporations and examiners from the Internal Revenue Service (IRS).
Education
Bachelor of Arts - Spanish
Montclair State University
Montclair, NJ08.2020
Associate of Arts - Language Arts
Bergen Community College
Paramus, NJ05.2015
Skills
- Knowledge of AML, BSA compliance regulations, and risk assessment
- Data management and record keeping
- Extensive knowledge of software quality control, assurance and QA methodologies
- Strong analytical, prioritization, organizational, and time management skills
- Proficient in Microsoft Office & G-suite
- Experienced in project management and project coordination
- Audit processes
Affiliations
- New York Circle of Translators
- Sigma delta Pi, National Collegiate Hispanic Honor Society.
- National Association of Leadership and Success.
- New Jersey Notary Public
Certification
- De la Mora Institute of Interpretation, Spanish Interpreting Certificate, September,2024
- Spanish Translation Certificate, Montclair State University. September 2017- August 2020.
- Certified Spanish court Interpreter, New York State Unified Court System - 2017- Present.
Accomplishments
- Hard work and dedication recognition on the last quarter of 2022 at G3 Translate.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Portuguese
Elementary
Timeline
Quality Assurance Analyst
G3 Translate
11.2021 - Current
Senior Clinical Administrative Coordinator
Optum, UnitedHealth Group
06.2016 - 10.2023
AML Compliance Officer
Lucy Multiservices Inc.
09.2014 - 02.2017
Bachelor of Arts - Spanish
Montclair State University
Associate of Arts - Language Arts
Bergen Community College
- De la Mora Institute of Interpretation, Spanish Interpreting Certificate, September,2024
- Spanish Translation Certificate, Montclair State University. September 2017- August 2020.
- Certified Spanish court Interpreter, New York State Unified Court System - 2017- Present.
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