Karena DeVille
Trinity,TX
Summary
Accomplished Branch Manager with a proven track record at Montgomery County, enhancing customer satisfaction and optimizing branch operations. Excelled in customer service and branch operations management, significantly improving service quality. Demonstrates exceptional time management and work ethic, fostering team development and achieving objectives through strategic leadership and effective problem-solving. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Branch Manager
Montgomery County
12.1997 - 08.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving issues promptly.
- Oversaw daily operations for efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Customer Service Cashier
Sams Club
01.2005 - 01.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Reagan High School
Houston, TXAssociate of Arts - Accounting
Brazos Business College
Conroe, TX01-1994
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Timeline
Customer Service Cashier
Sams Club
01.2005 - 01.2007
Branch Manager
Montgomery County
12.1997 - 08.2019
High School Diploma -
Reagan High School
Associate of Arts - Accounting
Brazos Business College
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