Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Karena Freeman

Hickory,NC

Summary

Focused and committed Driver with background of delivering and promoting package delivery for global logistics organizations. First-class team member with strong sales and delivery performance. Safe, cautious and observant at all times to avoid accidents or incidents.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Spark
Hickory, NC
07.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Delivered packages to customer doorsteps and business offices.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Minimized company liability and risks to loads by obeying traffic laws.

OGP

Walmart
Newton, NC
12.2020 - 07.2021
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Loaded and unloaded orders at customer's homes or locations.
  • Conferred with customers to understand needs and make targeted [Product or Service] recommendations.

Manager

Habibis
Lincolnton, NC
09.2019 - 05.2020
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked with customers to understand needs and provide excellent service.
  • Monitored company inventory to keep stock levels and databases updated.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Oversaw daily operations to ensure high levels of productivity.

Education

Finance - Financial Planning

Catawba Valley Community College
Hickory, NC
05.2022

Skills

  • Map reading and navigation skills
  • Safe driver training
  • Knowledge of state roads and highways
  • Strategic planning
  • Staff Management
  • Policies and procedures
  • Sales and Marketing
  • Job inspections
  • Sales proficiency
  • Accurate Money Handling
  • Product Knowledge
  • Cash Register Operation
  • Customer Complaint Resolution

Timeline

Delivery Driver

Spark
07.2021 - Current

OGP

Walmart
12.2020 - 07.2021

Manager

Habibis
09.2019 - 05.2020

Finance - Financial Planning

Catawba Valley Community College

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Karena Freeman