Karen A Gay
Agawam,MA.
Summary
Skilled HR professional well-versed in setting up and administering all types of benefits plans. Excellent verbal and written communication skills. Hardworking and diligent with a detail-oriented and thorough approach.
Overview
14
14
years of professional experience
Work History
Payroll/Benefits Administrator
Hoppe Technologies
02.2021 - 01.2023
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Located providers for employee medical, dental and life.
- Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
- Reduced benefits expenses by revamping company plans for dental, life and disability.
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
- Calculated deductions and disability payments.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Helped HR teams interpret compensation policies for developing staff benefits and salaries.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
Administrative Assistant
Baystate Health Systems/ J Morrissey Temp. Agency
10.2018 - Current
- Provide top-level administrative assistance to the Chief of Ob/Gyn with daily tasks pertaining to operations
- Managed complex calendars, facilitated communication and logistics
- Paid invoices by verifying transaction information, scheduling and preparing disbursements and obtaining authorizations of payment
- Provided accurate work and delivered projects on time while exceeding expectations.
Payroll/ Human Resources Coordinator
US Tsubaki, Inc
10.2016 - 01.2018
- Explain and facilitate human resource policies and procedures to all employees
- Manage requisition, recruitments for each department in adherence to all federal, state, and local laws
- Maintain EEOC logs
- Select and interview candidates for available positions
- Update job descriptions to attract new talent within the market wage range
- Offer consistent payroll practices and accurate record keeping of PTO and vacation time
- Draft department specific employee notices and announcements
- Designed new employee packages and sent them via email or mail to new recruits
- Work with 401(k), FMLA, STD, and worker’s compensation claims and benefits
- Enroll new employees with benefits, explain benefits and help with enrollment into HRIS system.
Payroll Specialist
Complete Payroll Solutions
10.2010 - 10.2016
- Managed a high-volume workload within a deadline-driven environment
- Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
- I currently service 240 clients, multi-state, +200 employees, set up deductions for health, dental, 401K and Roth for payroll, child support payments, and garnishment of wages
- Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees
- Helped attain the higher customer service ratings in all categories including communication skills, listening skills, problem resolution and politeness
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Education
Hr Certification
Employers Association
Agawam, Ma12.2022
Associates Degree - undefined
Springfield Technical Community College
High School Diploma - undefined
Somers High School
Skills
- Scheduling
- Great verbal and written communicationl
- People oriented
- Organized
- Resolving Payroll Problems
- Workers Compensation
- HR Support
- Coordinating Retirement Benefits
- Benefits Oversight
- Employee Benefits Management
- Enrollment Coordination
- Payroll and Benefits Administration
- Confidential Records Management
Timeline
Payroll/Benefits Administrator
Hoppe Technologies
02.2021 - 01.2023
Administrative Assistant
Baystate Health Systems/ J Morrissey Temp. Agency
10.2018 - Current
Payroll/ Human Resources Coordinator
US Tsubaki, Inc
10.2016 - 01.2018
Payroll Specialist
Complete Payroll Solutions
10.2010 - 10.2016
Hr Certification
Employers Association
Associates Degree - undefined
Springfield Technical Community College
High School Diploma - undefined
Somers High School
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