Karen Ann Ciappetta
Ocala,Florida
Summary
Proven administrative and accounting professional with extensive experience at Foundation Services of Central Florida, Inc., adept in invoice processing and team collaboration. Excelled in streamlining operations, enhancing document management systems, and improving team productivity by fostering a positive work environment. Demonstrates exceptional organizational skills and a commitment to maintaining confidentiality and data protection. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 30 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
30
30
years of professional experience
Work History
Accounting/Administrative Assistant
Foundation Services of Central Florida, Inc.
11.2020 - 08.2024
- Processed payments and documents such as invoices, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Managed accounts payable accounts ensuring timely processing of transactions and maintaining accurate records.
Case Management Assistant
Ocala Regional Medical Center
08.2006 - 11.2020
- Assisted with the development and implementation of case management policies and procedures, contributing to a more efficient department.
- Supported interdisciplinary team meetings to create comprehensive case plans tailored to individual needs.
- Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
- Facilitated smooth transitions between care settings by arranging necessary transportation and communicating relevant information to receiving facilities.
- Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
- Attended regularly scheduled case management and staff meetings.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
- Maintained up-to-date and accurate contacts and progress note records.
- Increased access to resources for clients by actively researching available community programs and services.
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Participated in quality improvement initiatives, identifying areas for potential growth and implementing changes to enhance overall case management services.
- Developed and maintained relationships with community organizations and agencies.
- Developed and maintained accurate records of programs and services.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Neuroscience Center Unit Secretary
Ocala Regional Medical Center
08.2005 - 08.2006
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Processed lab paperwork and requests according to physicians' orders.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
Administrator
St Theresa's Catholic Church - The Diocese of Orla
02.2003 - 07.2005
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Streamlined invoice processing, reducing average payment turnaround time.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
Customer Service Manager/ Production Scheduler
US Plastic Lumber
03.2000 - 02.2003
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
Purchasing Agent
Honeywell
04.1997 - 02.2003
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Maintained compliance with industry regulations and company policies throughout procurement activities.
Administrative Assistant/Accounting Support
Avesta Sheffield Pipe Company
02.1995 - 03.1997
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company in
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in putting together all the department training manuals for the quality control certifications (ISO9000)
Education
No Degree - Health Administration
No Degree - Office Administration
High School Diploma -
06.1983
Skills
- Bank Reconciliation
- Data inputting
- Invoice Processing
- Accounting Software Proficiency
- Payroll Processing
- Accounts receivable management
- Inventory Control
- Expense Tracking
- Bookkeeping Support
- Multitasking and Time Management
- Fast Learner
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Customer and client relations
- Document and File Management
- Customer relations and communications
- Office Administration
- Microsoft Office
- Documentation and Recordkeeping
- Data Entry
- Task Prioritization
- Confidentiality and Data Protection
- Office Management
- Self Motivation
- Database entry
- Excel spreadsheets
- Scheduling and calendar management
- Analytical Thinking
- Goal Setting
- Professionalism
- Administrative Procedures
- Scheduling
- Editing and proofreading
- Schedule Management
- Time management abilities
- Continuous Improvement
- Written Communication
- Appointment Coordination
- Administrative Support
- Social media knowledge
- Administrative background
- High Volume Phone Inquiries
- Documentation and control
- Office Equipment Operation
- Filing and data archiving
- Project Planning
- Records Management
- Professional Demeanor
- Payroll Administration
- Writing reports
- Research and Analytical Skills
- Bookkeeping
- Recordkeeping
- Records Management Systems
- Event Planning
- Meeting Arrangements
- Electronic Records Management
- Payroll and budgeting
- Employee timesheet processing
- Calendar Management
- Multi-Line Telephone Systems
- Multi-line phone proficiency
- Event Coordination
- Word Processing
- Schedule Maintenance
- Supply Inventory Control
- Spreadsheet Management
Timeline
Accounting/Administrative Assistant - Foundation Services of Central Florida, Inc.
11.2020 - 08.2024
Case Management Assistant - Ocala Regional Medical Center
08.2006 - 11.2020
Neuroscience Center Unit Secretary - Ocala Regional Medical Center
08.2005 - 08.2006
Administrator - St Theresa's Catholic Church - The Diocese of Orla
02.2003 - 07.2005
Customer Service Manager/ Production Scheduler - US Plastic Lumber
03.2000 - 02.2003
Purchasing Agent - Honeywell
04.1997 - 02.2003
Administrative Assistant/Accounting Support - Avesta Sheffield Pipe Company
02.1995 - 03.1997
University of Phoenix - No Degree, Health Administration
Central Florida Community College - No Degree, Office Administration
East Greenwich High School - High School Diploma,
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