Karen Ann Pollidore
Milford,PA
Summary
Certified Telehealth Nurse Practitioner
Experienced telemedicine healthcare professional with expertise in diagnosis, treatment planning, and patient education. Ready for advanced clinical roles or team supervision. Demonstrated success in delivering precise and empathetic patient care, skilled in implementing best practices and supporting clinical teams for optimal outcomes. Strong collaborator in multidisciplinary teams, adaptable to changing healthcare demands.
High-performing healthcare teams require more than clinical knowledge—they need direction, mentorship, and systems that support excellence. As a certified telehealth nurse practitioner with over 8 years of experience, I bring a dual focus: delivering exceptional individual care and helping to guide clinical teams to do the same.
Throughout my career, I’ve led initiatives that improved access, strengthened compliance, and developed provider capabilities—all while maintaining a strong hands-on presence in patient care. My experience spans mentoring, documentation improvement, leadership, and operational innovation, with measurable results:
- Personally increased monthly revenue by $100K+ by aligning documentation with CMS coding standards
- Designed and implemented evening clinic shifts, reducing patient wait times by 50% without overextending staff
- Mentored and supported incoming advanced practice providers as part of a structured onboarding program, improving retention and readiness
Whether managing complex virtual visits or providing team support, I bring a patient-centered mindset and a collaborative leadership style. I’m ready to contribute where strategic thinking, clinical expertise, and team development intersect.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Telemedicine Nurse Practitioner
LANDMARK HEALTH (A Division of Optum Home and Community)
12.2021 - Current
- Coordinate urgent virtual care delivery for medically complex patients facing acute and chronic conditions, applying advanced clinical judgment to shape customized treatment plans and foster seamless care continuity across varying acuity levels. Lead interdisciplinary collaboration, address care gaps, and guide performance improvement initiatives as a trusted clinical resource during high-volume surges and organizational realignments.
- Ordered and interpreted diagnostic tests to develop and implement treatment plans; Performed comprehensive physical examinations and documented patient histories to gather information and identify health issues.
- Prescribed and managed pharmacological and non-pharmacological treatments to treat underlying causes and relieve symptoms.
- Provided medical services and care to patients with chronic and acute conditions; Worked with families, caregivers and patients to determine best options for individualized treatment, diagnosis, and prevention.
- Participated in multidisciplinary team meetings to discuss patient cases and treatment plans to optimize patient care.
- Discussed care plans with patients and explained test results and proper use of medications; Educated patients on disease prevention and management strategies, promoting healthier lifestyles.
- Prevented avoidable hospitalizations by recognizing clinical deterioration patterns early and initiating targeted virtual evaluations and treatment plans tailored for high-risk, chronically ill patients in home settings.
- Strengthened care continuity by coordinating post-visit communications with PCPs and specialists, directly contributing to growth in patient satisfaction and care plan adherence.
- Maintained thorough documentation of all clinical encounters, adhering to HIPAA regulations while facilitating clear communication among team members.
- Provided comprehensive healthcare services for diverse populations, addressing acute and chronic conditions.
- Participated in quality improvement initiatives to promote safe and effective patient care within the organization.
- Coordinated with local pharmacies to streamline prescription processes, reducing patient wait times for medication; Reduced medication errors by meticulously reviewing patient medications and implementing double-check procedures.
- Delivered clinical decision-making guidance to 70+ interdisciplinary clinicians daily during a high-stakes leadership gap, restoring operational consistency and advancing patient stability across high-acuity telehealth interventions; Mentored nursing staff to enhance their clinical knowledge, skills, and confidence in practice.
Certified CDI Specialist – CDMP Coordinator
BON SECOURS COMMUNITY HOSPITAL
05.2009 - 12.2021
- Led documentation improvement strategy across three hospital campuses, integrating chart audits, coding compliance, and provider education to boost clinical accuracy and optimize case-based reimbursements.
- Directed second-level CDI audits and physician engagement programs to strengthen quality scores, reduce denial rates, and ensure financial performance aligned with documentation clarity and regulatory standards.
- Surpassed daily Medicare chart review quotas by analyzing 45-75 charts—up to 250% above target—promoting accurate and compliant documentation of primary diagnoses, CCs, and MCCs to optimize DRG assignment and reimbursement.
- Achieved 0.25-0.5 CMI increase year-over-year by training physicians on documentation precision and working cross-functionally to align clinical language with coding expectations, reinforcing financial performance under CMS standards.
- Generated reports detailing findings and recommendations to senior leadership.
- Onboarding and training of new hires.
Nurse Practitioner – Telehealth
COMPLEXCARE SOLUTIONS / INOVALON
08.2020 - 05.2021
- Delivered virtual risk-adjustment assessments, medication reviews, and multidisciplinary care planning for complex adult patients through telemedicine platforms. Applied clinical expertise and evidence-based guidance to drive early intervention, encourage patient lifestyle changes, and support improved health outcomes through proactive remote engagement.
- Enhanced patient adherence and wellness outcomes by creating tailored telehealth care plans that integrated medication reconciliation, lifestyle guidance, and care team collaboration for individuals managing multiple chronic conditions.
- Eliminated preventive care gaps by educating patients during virtual consults on risk-aligned screenings (e.g., colorectal, mammography, A1C), yielding increased referral adherence, earlier disease detection, and improved quality measure performance.
- Prevented complications by identifying early warning signs of potential issues through careful examination and history-taking techniques.
- Improved patient outcomes by developing and implementing individualized care plans.
- Facilitated care continuity in high-risk cases by rapidly escalating urgent findings to PCPs and emergency responders, resolving critical health concerns with zero documentation lapses and full clinical coordination
Nurse Practitioner – Adult-Geriatric Care
GUARDIAN NURSE PRACTITIONERS LLC
04.2019 - 03.2021
- Led high-volume adult-geriatric care within skilled nursing and long-term care facilities, delivering advanced clinical assessments, diagnostic analysis, and comprehensive treatment planning across chronic, acute, and psychosocial conditions.
- Ordered and interpreted diagnostic tests to develop and implement treatment plans.
- Performed comprehensive physical examinations and documented patient histories to gather information and identify health issues.
- Strengthened medication safety and treatment outcomes by optimizing prescribing practices based on diagnostic findings and allergy risks, enabling timely adjustments to care plans in collaboration with clinical teams
- Reduced delays in care and improved overall continuity by facilitating same-day patient evaluations, coordinating interdisciplinary care meetings, and refining clinical workflows to support faster decision-making
- Directed interdisciplinary teams and nursing staff to guarantee continuity of care, medication optimization, and regulatory compliance across multiple patient touchpoints.
Nurse Practitioner – Adult Health/Primary Care
BON SECOURS MEDICAL GROUP
11.2016 - 03.2020
- Conducted comprehensive patient assessments to diagnose and develop treatment plans, improving patient outcomes.
- Improved patient satisfaction with personalized care plans, involving patients in decision-making processes.
- Enhanced patient care quality by implementing evidence-based protocols in chronic disease management.
- Streamlined clinic workflows, significantly reducing patient wait times and increasing daily patient capacity.
- Collaborated with interdisciplinary teams to ensure cohesive patient care plans, optimizing patient recovery times.
- Evaluated patient histories, complaints, and current symptoms.
- Prescribed medications or treatments based on patient medical assessments.
- Assessed patient needs, clearly communicating diagnosis and treatment plans to patients and families.
- Coordinated care with other healthcare professionals, promoting optimal patient outcomes.
- Informed patients and families on disease prevention and health promotion; Developed individualized treatment plans for patients with complex medical needs.
- Scheduled and followed up on patient appointments, maximizing continuity of care.
- Recorded patient medical history, applicable test results, and vitals into medical records.
- Liaised with healthcare teams to determine best course of action for patients.
- Facilitated patient referrals to specialists and other healthcare providers.
- Monitored patient condition and progress, ordering appropriate laboratory tests.
- Conducted screenings, diagnostic treatment, and rehabilitative services on primary health care team.
- Participated in hospital committees or working groups to promote quality improvement initiatives.
- Utilized customized patient teaching tools to support patients.
- Prescribed and managed pharmacological and non-pharmacological treatments to treat underlying causes and relieve symptoms.
- Provided medical services and care to patients with chronic and acute conditions; Discussed care plans with patients and explained test results and proper use of medications.
- Educated patients on disease prevention and management strategies, promoting healthier lifestyles.
Education
Master of Science in Nursing - Adult-Gerontology Primary Care Nurse Practitioner (AGPCNP)
Walden University
Minneapolis, MN02-2016
Bachelor of Science - Nursing Leadership
University of Phoenix
Phoenix, AZ12-2011
Skills
- Preventive health strategies
- Cross-functional teamwork
- Chronic illness management
- Telehealth expertise
- Documentation quality optimization
- Mentoring new staff
- Process enhancement
- Electronic Charting
- Leadership in clinical settings
Certification
- Nurse Practitioner Licenses: New York, Pennsylvania (Active, Unencumbered)
- ANCC Board-Certified Nurse Practitioner
- Telehealth Certification
- DEA New York
- DEA Pennsylvania
- National Provider Identifier (NPI)
Affiliations
- American Nurses Association (ANA)
- American Association of Nurse Practitioners (AANP)
- National League for Nursing (NLN)
- Association of Clinical Documentation Integrity Specialists (ACDIS)
Accomplishments
- Supervised team of >70 staff members daily during unexpected gap in team support.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid sick leavePaid time off401k match4-day work weekWork from home optionTimeline
Telemedicine Nurse Practitioner
LANDMARK HEALTH (A Division of Optum Home and Community)
12.2021 - Current
Nurse Practitioner – Telehealth
COMPLEXCARE SOLUTIONS / INOVALON
08.2020 - 05.2021
Nurse Practitioner – Adult-Geriatric Care
GUARDIAN NURSE PRACTITIONERS LLC
04.2019 - 03.2021
Nurse Practitioner – Adult Health/Primary Care
BON SECOURS MEDICAL GROUP
11.2016 - 03.2020
Certified CDI Specialist – CDMP Coordinator
BON SECOURS COMMUNITY HOSPITAL
05.2009 - 12.2021
Master of Science in Nursing - Adult-Gerontology Primary Care Nurse Practitioner (AGPCNP)
Walden University
Bachelor of Science - Nursing Leadership
University of Phoenix
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