Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
KAREN BRZYS

KAREN BRZYS

Dexter

Summary

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

29
29
years of professional experience

Work History

National Account Manager

VERIZON WIRELESS
  • Company Overview: Largest cellular provider in the United States.
  • Managed thirty-five locations within the Michigan market to drive new growth and retain existing customer base indirectly through excellent relationship building and networking.
  • Worked with Sr. leadership to develop sales strategies to improve channel results.
  • Awarded and recognized in 2013 at our kickoff meeting for highest revenue growth in a 3-state region.
  • Recognized for leading the team and setting benchmarks for internet sales.
  • Hand selected by my director to create a channel action plan to change our channel culture in customer experience which resulted in a 10-basis point increase within the first 3 months.

National Account Manager

VERIZON WIRELESS
  • Company Overview: Largest cellular provider in the United States.
  • Managed thirty-five locations within the Michigan market to drive new growth and retain existing customer base indirectly through excellent relationship building and networking.
  • Worked with Sr. leadership to develop sales strategies to improve channel results.
  • Awarded and recognized in 2013 at our kickoff meeting for highest revenue growth in a 3-state region.
  • Recognized for leading the team and setting benchmarks for internet sales.
  • Hand selected by my director to create a channel action plan to change our channel culture in customer experience which resulted in a 10-basis point increase within the first 3 months.

National Account Manager

VERIZON WIRELESS
  • Company Overview: Largest cellular provider in the United States.
  • Managed thirty-five locations within the Michigan market to drive new growth and retain existing customer base indirectly through excellent relationship building and networking.
  • Worked with Sr. leadership to develop sales strategies to improve channel results.
  • Awarded and recognized in 2013 at our kickoff meeting for highest revenue growth in a 3-state region.
  • Recognized for leading the team and setting benchmarks for internet sales.
  • Hand selected by my director to create a channel action plan to change our channel culture in customer experience which resulted in a 10-basis point increase within the first 3 months.

Floating Retail District Manager

VERIZON WIRELESS
  • Company Overview: Largest cellular provider in the United States.
  • Oversaw seven locations with seven managers in all aspects of district operations.
  • Enhanced management/staff team productivity through motivational coaching and mentoring. Increased sales productivity of 17 to 25 in the first year of being hired.
  • Evaluated hiring decisions and identified high potential field management personnel.
  • Recognized for implementing a behavior plan that resulted in having the best customer experience in our locations within the district.

Sr. Manager, Tools and Technology – Branded Retail, Central Division

COMCAST
04.2025 - Current
  • Analyzed market trends and internal data to inform strategic decision-making and drive business growth initiatives that lead to a 2% increase in close rates.
  • Led cross-functional teams to enhance operational efficiency and streamline processes within multiple departments and resulted in a 5 basis point increase in customer experience.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.

Sr. Manager Sales Operations – Branded Retail – Central Division

COMCAST
12.2022 - 04.2025
  • Implemented and developed operational standards, policies and procedures that reduced TTA by 10%.
  • Collaborated with stakeholders to align project goals with organizational objectives and customer needs that lead to 105.7% attainment in internet performance to budget.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives which resulted in 112.2% performance in mobile sales performance to budget.

Sr. Manager Sales – Branded Partners

COMCAST
11.2021 - 12.2022
  • Responsible for overseeing fourteen branded partner locations within two states in sales and operations which lead to 113% to mobile sales and 100% in revenue growth to budget.
  • Worked with partners to establish great working relationships to influence sales metrics which resulted in a 2% YOY sales growth.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Market Manager - Sales

COMCAST
04.2019 - 11.2021
  • Increased market sales by 6% in the first year and customer experience score by fifteen basis points within 6 months.
  • Mentored junior team members, fostering a culture of continuous learning and professional development that lead to a 35% increase in engagement scores.
  • Hand selected to participate in the Field 15 team. Only one employee per region is selected per year.

Sr. Manager – Retail Operations

COMCAST
03.2017 - 04.2019
  • Region Ranked #1 Nationally for first year in sales and inventory metrics.
  • Successfully lead the opening and transaction of new retail sales locations throughout a three state region.
  • Collaborated with multiple channels in developing sales and inventory systems and scheduling for the retail channel.

District Sales Manager – National Retail

VERIZON WIRELESS
01.1997 - 01.2016
  • Company Overview: Largest cellular provider in the United States.
  • Supervised five managers with a total of eighty-eight locations in Southwest Michigan and Fort Wayne Indiana, emphasizing sales performance and high standards through customer experience.
  • Established territory sales goals, trained, coached, and mentored sales managers to achieve expectations.
  • Collaborated with leadership on developing MBO (Management by objectives) channel targets.
  • Awarded winner circle in 2014 for best-in-class overall sales results. Only the top 2% in the company achieved this.

Education

Bachelor of Science - Business Management

BELLEVUE UNIVERSITY, Bellevue, Nebraska
05-2016

Skills

  • Fostering collaborative partnerships

  • Strategic decision making

  • Project management execution

  • Cross-Functional Team Leadership

  • Leadership in change management

  • Data-driven decision making

Accomplishments

  • Boosted market sales by 6% and improved customer experience scores by 15 basis points.
  • Spearheaded the launch of new retail locations across Michigan, Indiana, and Kentucky, earning national #1 ranking in sales and inventory metrics.
  • Selected for elite Field 15 leadership team—one of only a few nationwide.
  • Winner Circle honoree (top 2% nationally) for outstanding sales results.
  • Developed and executed strategic plans that led to highest revenue growth across a 3-state region.
  • Collaborated on division level initiatives across Branded Retail sellers and partners, contributing to data and mobile growth of 325.8K against a budget of 308.3K (105.7% to target), and XM performance of 392.5K versus a budget of 349.7K (112.2% to target).

Languages

English
Native or Bilingual
Greek
Limited Working

Timeline

Sr. Manager, Tools and Technology – Branded Retail, Central Division - COMCAST
04.2025 - Current
Sr. Manager Sales Operations – Branded Retail – Central Division - COMCAST
12.2022 - 04.2025
Sr. Manager Sales – Branded Partners - COMCAST
11.2021 - 12.2022
Market Manager - Sales - COMCAST
04.2019 - 11.2021
Sr. Manager – Retail Operations - COMCAST
03.2017 - 04.2019
District Sales Manager – National Retail - VERIZON WIRELESS
01.1997 - 01.2016
National Account Manager - VERIZON WIRELESS
National Account Manager - VERIZON WIRELESS
National Account Manager - VERIZON WIRELESS
Floating Retail District Manager - VERIZON WIRELESS
BELLEVUE UNIVERSITY - Bachelor of Science, Business Management

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