Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Karen Chapa

East Hampton,NY

Summary

Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.

Overview

3
3
years of professional experience

Work History

Guest Service Agent

The Roundtree
06.2023 - Current
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.

Cashier

LLC Diner
06.2022 - 09.2022
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

LLC Diner
06.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Science - Business Administration

Souther New Hampshire University
Manchester, NH
06.2027

High School Diploma -

East Hampton High School
East Hampton, NY
06.2022

Skills

  • Guest communication
  • Writing and verbal communication
  • Check-in and Check-out Procedures
  • Complaint Handling
  • Team building and supervision
  • Hospitality services
  • Reservation Management
  • Guest Services Agent training
  • Guest complaint resolution

Accomplishments

  • Supervised team of 6 staff members.

Languages

Spanish
Native or Bilingual
Portuguese
Elementary

Timeline

Guest Service Agent

The Roundtree
06.2023 - Current

Cashier

LLC Diner
06.2022 - 09.2022

Cashier

LLC Diner
06.2021 - 09.2021

Associate of Science - Business Administration

Souther New Hampshire University

High School Diploma -

East Hampton High School

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Karen Chapa