Karen D Nelson
Registered Nurse-Advice and Case Management
Sacramento,California
Summary
Highly-motivated RN with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Nurse Case Manager (currently Per Diem)
Kaiser Permanente
Roseville, CA
10.2015 - Current
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
- Attended continuing education courses related to case management topics such as chronic illness management, utilization review techniques and ethical considerations.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Identified community resources available for assistance with housing, transportation or financial issues impacting a patient's health status.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Advice Nurse
Kaiser Permanente
Sacramento, CA
10.2010 - 10.2015
- Rendered telephone advice according to established guidelines and protocols.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Documented patient call with detailed progress notes in electronic medical records.
- Performed triage for incoming calls from patients to determine urgency of care needed.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Facilitated communication between providers and patients in order to ensure quality care was provided.
- Documented services discussed and provided details in electronic medical records.
- Communicated triage information to primary care team to determine treatment course.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
RN Staff Nurse
Mercy San Juan Medical Center
Carmichael, CA
06.2007 - 05.2010
- Evaluated patients to develop and update treatment plans while anticipating day-to-day needs.
- Conducted patient education on medical treatments and procedures.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Developed individualized teaching strategies for each patient based on their specific needs.
- Provided direct patient care including wound dressing, administering medication and IV therapy.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
Education
Bachelor of Science - Nursing
Sacramento State
Sacramento, CA05-2007
Skills
- Care Planning
- Care Coordination
- Quality Improvement
- Patient Care and Education
- Referral Generation
- Disease Management
- Accurate Documentation
- Patient and Family Advocacy
- Strong Clinical Judgment
Accomplishments
- Honor Society of Nursing -Zeta ETA Chapter, April 2007
- Honor Society of Phi Kappa Phi, April 2007
- United States Navy, honorably discharged 1993-1998
Certification
- Case Management CertificationNumber -in progress
- CA RN License Number 709877
References
References available upon request.
Timeline
Nurse Case Manager (currently Per Diem)
Kaiser Permanente
10.2015 - Current
Advice Nurse
Kaiser Permanente
10.2010 - 10.2015
RN Staff Nurse
Mercy San Juan Medical Center
06.2007 - 05.2010
Bachelor of Science - Nursing
Sacramento State
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