Karen E Garcia Chavez
Las Vegas
Summary
Results-driven banking professional with 10+ years of experience at U.S. Bank, including as a Personal Banker and Small Business Specialist. Proven ability to build strong client relationships, grow deposits and lending portfolios, and deliver tailored financial solutions to individuals and small business owners. Known for strengthening existing relationships through solution based recommendations, and collaborate across internal teams to deliver accurate, timely, and professional service. Recognized for planning, prioritization, and building trust with both clients and partners.
Overview
10
10
years of professional experience
Work History
Small Business Specialist
U.S. Bank
Las Vegas, NV
01.2019 - Current
- Serve as a trusted financial advisor to small business clients, providing customized solutions for business checking, lending, credit, and cash management needs.
- Manage and grow a portfolio of small business relationships by identifying opportunities to expand deposits, credit products, and treasury services.
- Conduct financial reviews and credit assessments to support responsible lending decisions.
- Partner with branch teams and internal partners to deliver seamless client experiences.
- Ensure strict adherence to regulatory requirements, including KYC, AML, and risk management standards.
- Consistently meet or exceed sales and service performance goals.
Personal Banker
U.S. Bank
Las Vegas, NV
01.2016 - 01.2019
- Provided consultative banking services to individual clients, including checking and savings accounts, credit cards, personal loans, and basic investment referrals.
- Built long-term client relationships through needs-based conversations and proactive follow-up.
- Achieved individual and branch sales goals through effective cross-selling and referral strategies.
- Educated customers on digital banking tools to improve convenience and engagement.
- Maintained high standards of accuracy, compliance, and customer service.
Education
High School Diploma -
Sunrise Mountain High School
Las Vegas, NV06-2014
Skills
- Deep understanding of US Bank clients, systems, and processes
- Trusted partner to clients and internal partners
- Strong attention to detail with a focus on accuracy and follow-through
- Ability to balance customer experience with operational excellence
- Relationship Management
- Small Business Lending & Credit Analysis
- Deposit & Loan Growth
- Financial Needs Analysis
- Business Account Management
- Cross-Selling & Portfolio Expansion
- Client Retention & Customer Experience
Accomplishments
Emerging Leaders Graduate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Small Business Specialist
U.S. Bank
01.2019 - Current
Personal Banker
U.S. Bank
01.2016 - 01.2019
High School Diploma -
Sunrise Mountain High School