Karen E. Washington
Harker Heights
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail in order to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
BCBSAL Welcome Calls Agent
Employment Solutions
10.2020 - 02.2021
- Verified new customers’ information and insurance coverage by telephone and estimated patients’ financial responsibilities
- Answered incoming call center questions about insurance policies and insurance coverage, as well as consumer complaints and general inquiries.
Administrative Assistant/Foundation Associate
Baylor Scott & White Central Texas Foundation
07.2015 - 07.2017
- Deposited checks via remote deposit capture; prepared credit card donations for processing and cash donations for deposit
- Processed and distributed all incoming mail
- Updated and maintained donor biological information in organization’s database
- Created tribute records and performed data entry of obituaries
- Assisted with entry of gifts, pledges, and routine transactions
- Ensured that copies of gift documentation were filed in donor records.
General Clerk II
Eagle Support Services & Cubic Corp
06.2009 - 03.2010
- Performed Soldier Readiness Processing as related to mobilization and demobilization
- Processed contractors and Department Of Defense civilians for overseas service
- Functional areas included transition processing, identification cards, emergency data, servicemembers’ group life insurance, soldier in-processing, and out-processing.
Teller
Merchants and Farmers Bank & Trust Company
08.2007 - 12.2007
- Received and processed teller transactions while following banking procedures
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Issued cashier checks, money orders, redeemed savings bonds, and processed treasury tax payments
- Processed incoming mail transactions.
Human Resources Specialist
United States Army
06.1999 - 09.2003
- Created daily assignments for all personnel arriving to the installation
- Prepared and processed transfer or reassignment orders
- Obtained and processed personnel strength statistical data for quarterly report
- Provided strength data reports for critical decisions on unit and installation readiness
- Prepared and maintained files on an automated data system.
Education
Coursework in Accounting
Columbus Technical College
Columbus, GA2005
Skills
- Administrative support
- Exceptional Customer Service
- Records management
- 55 WPM typing speed
- Rapid data entry skills
- Cash Handling
- Mail handling
- Maintaining Files
Timeline
BCBSAL Welcome Calls Agent
Employment Solutions
10.2020 - 02.2021
Administrative Assistant/Foundation Associate
Baylor Scott & White Central Texas Foundation
07.2015 - 07.2017
General Clerk II
Eagle Support Services & Cubic Corp
06.2009 - 03.2010
Teller
Merchants and Farmers Bank & Trust Company
08.2007 - 12.2007
Human Resources Specialist
United States Army
06.1999 - 09.2003
Coursework in Accounting
Columbus Technical College
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