Julian Olea
Cape Coral
Summary
Results-driven Marketing Specialist with over 7 years of experience in marketing, customer engagement, and client services. Proven success in direct marketing within the hospitality and timeshare industry, consistently exceeding performance metrics and recognized as a top producer. Adept in persuasive communication, lead generation, relationship management, and objection handling. Proficient in Salesforce, Microsoft Office Suite, and CRM systems. Quick to adapt, collaborative, and focused on delivering measurable results in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative (Inbound Calls)
Spectrum Call Center
San Diego
08.2024 - 08.2025
- Handled a high volume of inbound sales calls, assisting customers with TV, internet, and phone service inquiries.
- Identified customer needs and recommended suitable packages, upselling services to maximize revenue.
- Consistently met or exceeded monthly sales quotas and customer satisfaction targets.
- Used CRM tools to log interactions, manage accounts, and follow up on potential sales opportunities.
- Delivered professional, friendly service while resolving billing, technical, and service-related issues.
Marketing Agent
Hyatt Vacation Ownership
San Marcos
04.2022 - 08.2024
- Engaged potential clients at events to promote and schedule timeshare presentations.
- Exceeded goals for presentations and volume production through effective customer engagement.
- Ensured guest eligibility and interest, maintaining a high standard of service aligned with brand values.
Crew Member / Certified Trainer
Raising Cane's
Escondido
09.2021 - 04.2022
- Managed food preparation, cooking, and quality assurance in a high-volume environment.
- Trained new employees on safety standards, operations, and customer service.
- Closed store, handled deep cleaning, and maintained equipment standards.
Key Holder / Sales Associate
Five Below
Escondido
06.2021 - 09.2021
- Assisted with new store setup, inventory stocking, and point-of-sale operations.
- Maintained accurate cash handling and end-of-day reporting.
- Ensured store readiness through daily recovery, cleaning, and closing procedures.
Warehouse Associate
Amazon Fulfillment Center
Vista
06.2020 - 06.2021
- Operated in a fast-paced warehouse environment to meet daily shipping and packing quotas.
- Picked, packed, and scanned items using RF scanners and inventory systems.
- Maintained accuracy and quality standards while handling high volumes of orders.
- Adhered to strict safety protocols and company policies to ensure a safe workplace.
Newspaper Sales Representative
San Diego Union-Tribune
Escondido
08.2018 - 10.2018
- Exceeded daily sales goals through proactive outreach and persuasive communication.
- Built customer relationships to drive referrals and repeat business.
- Maintained product knowledge to support client decision-making.
Education
High School Diploma -
Murray High School
06.2021
Skills
- Event Marketing
- CRM (Salesforce, OneSite)
- Social Media Marketing
- Google AdWords
- High-End Sales
- Wireless Sales
- Business Development
- Client Services
- Bilingual (English/Spanish)
- Phone Etiquette
- Conflict Resolution
- Guest & Front Desk Relations
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Suite (Docs, Sheets, Gmail)
- Data Entry & Typing
- Videography & Photography
- Video Editing
- Forklift / Pallet Jack Operation
- Warehouse / Distribution Center Experience
- Packaging & Shipping
- Landscaping & Lawn Care
- Heavy Lifting / Equipment Use
- Administrative Support
- Time Management
- Office Management
- Painting (Commercial & Residential)
- Dog Training
- Automotive Diagnostics
Certification
- Home Care Aide Certification
- Pallet Jack Certification
Languages
- English
- Spanish
Timeline
Sales Representative (Inbound Calls)
Spectrum Call Center
08.2024 - 08.2025
Marketing Agent
Hyatt Vacation Ownership
04.2022 - 08.2024
Crew Member / Certified Trainer
Raising Cane's
09.2021 - 04.2022
Key Holder / Sales Associate
Five Below
06.2021 - 09.2021
Warehouse Associate
Amazon Fulfillment Center
06.2020 - 06.2021
Newspaper Sales Representative
San Diego Union-Tribune
08.2018 - 10.2018
High School Diploma -
Murray High School
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