Brandon Hoover
Port Orchard,WA
Summary
Experienced in multiple roles as a Personal Banker, Real Estate Broker, and Sales Representative. Brings a diverse skillset to the table. Expertise lies in establishing and nurturing strong client relationships, backed by a deep understanding of wealth management and contract law. Proven track record in delivering exceptional customer service. Adept at leveraging computer technology and CRM systems to streamline processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Marketing Sales Representative
Astound Broadband
05.2023 - Current
- Improved lead generation process with strategic prospecting techniques, leading to higher quality leads for the sales team.
- Exceeded quarterly quota by consistently implementing effective direct marketing strategies.
- Mentored junior sales representatives in best practices for direct marketing techniques, contributing to their professional development and success within the team.
- Spearheaded successful upselling efforts, resulting in increased revenue per customer interaction.
- Implemented innovative marketing campaigns that drove growth in new target markets, expanding overall reach of the organization.
- Strengthened brand reputation by effectively addressing customer inquiries and concerns, ensuring satisfaction at all stages of the buyer journey.
- Optimized CRM system usage to track client interactions efficiently, providing valuable insights for future marketing efforts.
- Enhanced customer retention by providing exceptional service and personalized solutions.
Real Estate Broker
Park Place Properties
07.2021 - Current
- Managed real estate transactions from initiation to closing.
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Gave buyers physical and virtual tours of properties.
- Analyzed housing markets and identified potential buyers.
- Monitored fulfillment of purchase contract terms.
- Generated lists of for-sale properties.
- Ensure adherence of leases and contracts.
- Appraised properties and advised clients on financing options.
Courier
Federal Express
11.2020 - Current
- Coordinated parcel delivery using strong time management skills.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Documented pickups and deliveries and submitted reports after shift.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Checked and secured package loads before deliveries.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Alerted customers to weather-related pickup or delivery delays.
- Managed product receipt, storage, identification and delivery.
- Processed cash, credit card and check payment for services.
Personal Banker
JPMorgan Chase
05.2018 - Current
- Met with clients to facilitate budget management and financial guidance.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy.
- Helped customers open and close accounts, apply for loans, and make sound financial decisions.
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Maximized branch revenue by optimizing daily operations.
- Expanded client relationships by maintaining regular follow-up processes and taking action on possible leads.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Created strategic financial solutions to suit individualized client needs.
Foreman
Concrete Everywhere
06.2017 - 01.2018
- Planned for concrete pouring and construction projects by preparing a job site.
- Measured, cut, and laid out materials based on individual job requirements.
- Used organizational skills to meet productivity requirements.
- Prepared sites for concrete work by breaking up damaged concrete and leveling ground.
- Supervised projects to uphold schedule requirements and quality demands.
- Checked project details to verify job site materials and equipment.
Front End Associate
Costco Wholesale
10.2017 - 12.2017
- Re-stocked check-out line and end-cap displays with new merchandise.
- Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
Education
High School Diploma -
South Kitsap High School
Port Orchard, WA06.2017
Skills
- Portfolio analysis
- Customer satisfaction
- Financial strategy management
- Rapport building
- Sales growth
- Recordkeeping
- Customer care experience
- Marketing and sales
- Conflict resolution
- Training & Development
- Contracting
- Marketing development
- Home sale guidance
- Legal document preparation
- CRM software use
- Inspector and appraiser collaboration
- Negotiation
- Communication
- Sales presentations
- Closing techniques
- CRM proficiency
- Upselling strategies
- Event marketing
- Performance tracking
- Territory management
- Competitor analysis
- Persuasive communication
- Cross-selling tactics
- Referral generation
- Door-to-door sales experience
- Customer advocacy
- Customer relationship management
- Sales strategies
- Business growth and retention
- Service sales
Certification
Washington Real Estate Brokers License
Certified Notary Public
Small Business Specialist (SBS) Nationwide Mortgage Licensing System (NMLS)
Presidential Education Award
Graduating class of 2017 with a 4.0GPA average.
Timeline
Direct Marketing Sales Representative
Astound Broadband
05.2023 - Current
Real Estate Broker
Park Place Properties
07.2021 - Current
Courier
Federal Express
11.2020 - Current
Personal Banker
JPMorgan Chase
05.2018 - Current
Front End Associate
Costco Wholesale
10.2017 - 12.2017
Foreman
Concrete Everywhere
06.2017 - 01.2018
High School Diploma -
South Kitsap High School
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