Summary
Overview
Work History
Education
Skills
Timeline
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Karen Fei L. Phillips

Las Vegas,NV

Summary

Enthusiastic individual willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

FC Associate

Amazon
11.2015 - Current
  • Customer Returns Problem solver, deep dived into customers accounts to ensure customer refunds and demands were met in timely fashion.
  • Delivered daily feedback to associate base.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Aided manager in developing and implementing new processes and procedures to improve fulfillment process.

Stocker

Walmart
07.2012 - 01.2014
  • Responsible for processing stocking products according to dairy/frozen Standards, cleaning work areas, providing customer service, unloading stock, rotating the products, bin new freight, pick the old freight, print tags, change labels and making sure area is safe
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained stockroom records and generated reports for management.

Warehouse Stocker

Cabela’s
08.2011 - 07.2012
  • Fulltime Warehouse night stocker responsible for accurately and effectively stocking merchandise to sales floor and excess quantities in stock room
  • Receives and prepares merchandise for entry into retail or warehouse stock
  • Accurately stocks merchandise to sales floor in their proper home locations following fill procedures
  • Assure visual presentation standards are met by upkeep and maintenance to include, but not limited to restock, re-merchandising, dusting sales floor as needed

Education

High School Diploma -

Douglas High School

Skills

  • Excellent Communication
  • Bilingual (Tagalog, English)
  • Traffic Control
  • Corrective Containment
  • Optimize Storage
  • Motivated Team Player
  • Microsoft Word
  • Microsoft Excel
  • CDL License (in the process of obtaining)
  • Computer Technology
  • Active Learning
  • Innovative Training Approaches

Timeline

FC Associate

Amazon
11.2015 - Current

Stocker

Walmart
07.2012 - 01.2014

Warehouse Stocker

Cabela’s
08.2011 - 07.2012

High School Diploma -

Douglas High School

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Karen Fei L. Phillips