Karen Giovana Botello Valbuena
82 Greenwood Drive Angus ,Ontario
Summary
Dynamic leader with a proven track record at Autopolis Auto Repair, enhancing customer satisfaction through strategic planning and operational excellence. Skilled in financial management and team building, I successfully mentored a high-performing sales team, driving continuous improvement initiatives that resulted in increased customer loyalty and repeat business.
Overview
16
16
years of professional experience
Work History
President
AUTOPOLIS INC
01.2009 - Current
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Mentored and coached a high-performing sales team, cultivating a positive work environment that fostered collaboration and achievement of sales targets.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Built relationships with customers to encourage repeat business.
President
AUTOPOLIS AUTO REPAIR
12.2019 - Current
- Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
- Improved customer satisfaction with efficient repair work, ensuring vehicles were returned in optimal condition.
- Maintained a safe work environment by adhering to company safety protocols and industry standards.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Built strong relationships with customers through clear communication of repair needs and expected completion times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Automotive Diploma -
Georgian College
Barrie , Ontario 11-2007
High School Diploma -
Don Bosco
Etobicoke09-2002
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Financial management
- Marketing expertise
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
President
AUTOPOLIS AUTO REPAIR
12.2019 - Current
President
AUTOPOLIS INC
01.2009 - Current
Automotive Diploma -
Georgian College
High School Diploma -
Don Bosco
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