Karen K Cremeens
Farmer City,IL
Summary
Dynamic administrative professional and leader with 20+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
37
37
years of professional experience
Work History
Senior Relationship Banker
Heartland Bank And Trust
06.2022 - 10.2025
- Cultivated strong client relationships through personalized financial solutions and exceptional service.
- Analyzed customer needs to recommend suitable banking products, enhancing satisfaction and loyalty.
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Participated in regular training sessions to stay up-to-date on industry trends and maintain expertise in banking products and services.
- Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Led initiatives focused on community engagement, strengthening the bank's presence and fostering trust within the local market.
Business Banking Administrator
F&M Bank
06.2021 - 06.2022
- Delivered clerical support by handling range of routine and special requirements.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Reconciled account files and produced monthly reports.
- Interacted with customers by phone, email or in-person to provide information.
Senior Banker
F&M Bank
10.2019 - 06.2021
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Exceeded sales goals in [Area] and [Area] on consistent basis.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Drove sales by following up with leads and new customers through outbound calls.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Gathered customer information and maintained in CRM database.
- Discussed financial options with clients and provided informed suggestions.
Personal Banker
F&M Bank
05.2011 - 10.2019
- Build and maintain customer relationships Provide customer service Build a Sales portfolio to use for future business Meet sales goals developed by president of the bank Go out into the community to promote the bank and our products
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Promoted financial products by maintaining excellent service offering knowledge.
- Expanded client base by promoting new financial products.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maximized revenue through improved sales techniques and branch productivity.
- Achieved consistent recognition as top sales performer.
Office Assistant
Galesburg Cottage Hospital
08.2008 - 05.2011
- Schedule appointments for patients; confirm future appointments Answer 5 line phone system; transfer calls; take messages Collect payments; balance daily totals; collect past due balances Prepare patient charts for appointments
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
Team Leader
DD Homes of Galesburg
05.2008 - 08.2008
- Assist the Developmentally Disabled with daily living skills Pass morning medications to residents Prepare meals, laundry, and clean resident home
Relationship Coordinator/Dental Asst
Johnson DDS
02.2008 - 05.2008
- Pull charts and confirm next day appointments Schedule future appointments; send out reminder cards Assist Dr with patient procedures Clean and disinfect operatories; sterilize instruments
Customer Service Rep/Floor Support Supervisor
AFFINA
09.2007 - 02.2008
- Respond to customer contacts received from incoming calls Respond to customer contacts received from emails Handle problems, questions, or situations for customers Accurately enter customer information
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
Branch Manager
Woodforest National Bank
03.2007 - 09.2007
- Hire and Train new employees; coach employee’s on policies and procedures Pull daily reports and cash balancing audits Marketing strategies to promote business Monthly financials and projections
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Customer Service
Dick Blick Art Materials
04.2005 - 03.2007
- Answer incoming calls; Customer problem solving Work with drop ship vendors; Process vendor charge backs File damage and loss claims with freight carriers
Lead Teller/Personal Banker
Wells Fargo Bank, NA
08.1997 - 04.2005
- Supervise the teller staff and train new employees Maintain Security and Control manuals Monitor incoming and outgoing cash for the vault Customer problem solving/ Develop and maintain relationships Prepare loan documents and set up closings
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
Unit Secretary
St. Mary Medical Center
05.1994 - 08.1997
- Register patients/Answer incoming calls Order lab work and X-rays/ Initiate and Manage Trauma Alerts Enter patient charges for billing Schedule outpatient procedures and admissions
Administrative Asst
HMC (NJ) Federal Credit Union
01.1989 - 04.1991
- Customer service and problem solving Open new accounts/ Process customer transactions Prepare and process loan applications Collections calls on delinquent accounts/Bookkeeping
Education
Medical Terminology EMT-B State of Illinois -
Carl Sandburg College
Galesburg, ILSkills
- Complex Problem Solving
- Report Preparation and Analysis
- Regulatory Compliance
- Attention to Detail
- Information Security
- Diligent Follow Through
- Documentation and Recordkeeping
- Project Management
- Customer Service Management
Accomplishments
- Achieved top sales through effectively helping my clients with all of their financial needs.
Timeline
Senior Relationship Banker
Heartland Bank And Trust
06.2022 - 10.2025
Business Banking Administrator
F&M Bank
06.2021 - 06.2022
Senior Banker
F&M Bank
10.2019 - 06.2021
Personal Banker
F&M Bank
05.2011 - 10.2019
Office Assistant
Galesburg Cottage Hospital
08.2008 - 05.2011
Team Leader
DD Homes of Galesburg
05.2008 - 08.2008
Relationship Coordinator/Dental Asst
Johnson DDS
02.2008 - 05.2008
Customer Service Rep/Floor Support Supervisor
AFFINA
09.2007 - 02.2008
Branch Manager
Woodforest National Bank
03.2007 - 09.2007
Customer Service
Dick Blick Art Materials
04.2005 - 03.2007
Lead Teller/Personal Banker
Wells Fargo Bank, NA
08.1997 - 04.2005
Unit Secretary
St. Mary Medical Center
05.1994 - 08.1997
Administrative Asst
HMC (NJ) Federal Credit Union
01.1989 - 04.1991
Medical Terminology EMT-B State of Illinois -
Carl Sandburg College