Hi, I’m
Karen Ramos
Healthcare Administrator
Green Cove Springs,FL
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
13
years of professional experience
Work History
Continuum Global Solutions
Remote Bilingual Customer Service Representative
09.2023 - 06.2025
Job overview
- Assist English and Spanish-speaking beneficiaries with Medicare D inquiries and enrollment.
- Resolve issues and explain coverage options, ensuring clear understanding.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintain thorough knowledge of Medicare D regulations to guide beneficiaries effectively.
- Achieved high customer satisfaction through precise and empathetic assistance.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Managed approximately 40-50 incoming calls per day from customers
Walmart
Online Grocery Shopperonline
07.2014 - 08.2023
Job overview
- Selected and packed from 70-90 online grocery orders with precision, ensuring high customer satisfaction.
- Enhanced order fulfillment speed, significantly improving customer experience.
- Developed strong organizational skills, contributing to a streamlined workflow.
- Efficiently navigated store aisles, consistently meeting tight deadlines.
- Collaborated in a fast-paced team, maintaining high standards and productivity.
NFP Corp-San Juan, PR
Bilingual Call Center Representative
01.2012 - 06.2014
Job overview
- Managed 30-40 daily incoming calls, boosting sales and enhancing customer satisfaction through effective team leadership.
- Trained and mentored staff, resulting in improved service quality and increased employee retention.
- Implemented inventory control measures, reducing stock discrepancies and optimizing product availability.
- Analyzed sales data to identify trends, driving targeted marketing strategies and revenue growth.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Skills
- Data Entry & documentation
- Patient enrollment / intake
- Electronic Health Records
- HIPAA compliance
- Microsoft Office (Word, Excel, Outlook)
- Bilingual communication (Spanish-English)
- Insurance verification / Medicare / Medicaid knowledge
- Remote work tools (Zoom, Teams, Google Workplace)
- Strong communication skills (written and verbal)
- Customer service / patient support
- Multitasking and time management
LANGUAGES
English (Highly proficient)
Spanish (Native)
Education
Purdue UniversityWest Lafayette, IN
Bachelor of Science from Healthcare Administration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CulturePersonal development programsCareer advancementWork from home optionWork-life balanceSoftware
I'm comfortable working with a variety of software programs I have experience with Microsoft Office, including Outlook, Word, and Excel I've also worked with electronic health record systems, data entry platforms, and CRM tools I learn new systems quickly and I'm confident using remote tools like Zoom, Teams, and shared Google documents when needed
Timeline
Remote Bilingual Customer Service Representative
Continuum Global Solutions
09.2023 - 06.2025
Online Grocery Shopperonline
Walmart
07.2014 - 08.2023
Bilingual Call Center Representative
NFP Corp-San Juan, PR
01.2012 - 06.2014
Purdue University
Bachelor of Science from Healthcare Administration
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