KAREN RIVERA
VENUS
Summary
Proficient clinic operations manager with extensive experience in training staff and ensuring high-quality patient interactions. Skilled in phlebotomy techniques and customer relationship management, committed to improving patient satisfaction and clinic efficiency.
Overview
8
8
years of professional experience
Work History
Clinic Team Leader
Integrity Urgent Care
Alvarado
02.2020 - Current
- Supervised daily operations, enhancing clinic workflow and patient service delivery.
- Coordinated team schedules to optimize patient care and staffing levels.
- Trained new staff on clinic protocols and patient interaction techniques.
- Facilitated communication between medical and administrative teams, streamlining information flow and collaboration.
- Resolved patient inquiries to improve overall satisfaction and experience.
- Organized staff meetings to identify operational improvements and align team objectives.
Phlebotomist
USMD
Irving
01.2018 - 09.2019
- Collected blood samples while adhering to strict safety and infection control protocols.
- Located suitable veins for blood draw using sterilized needles, vials, and equipment.
- Collected specimens from diverse patient demographics, including pediatric, adult, geriatric, and special needs.
- Communicated effectively with patients to alleviate anxiety during procedures.
- Ensured clean, safe, and organized work environment to support optimal workflow.
Education
Some College (No Degree) - NCT LICENSE
TEXAS XRAY ACADEMY
Mansfield, TXSome College (No Degree) - PHLEBOTOMIST
TEXAS SCHOOL OF PHLEBOTOMIST
Mansfield, TXASSOCIATE ON NURSING - Nursing
COLUMBIA CENTRAL UNIVERSITY
CAGUAS, PUERTO RICO09-2012
High School Diploma -
SUPERIOR VOCACIONAL
CIDRA, PUERTO RICO09-2012
Skills
- Clinical leadership
- Clinic operations
- Urgent care
- Staff training
- Scheduling
- Phlebotomy techniques
- Back office
- Customer relationship management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Clinic Team Leader
Integrity Urgent Care
02.2020 - Current
Phlebotomist
USMD
01.2018 - 09.2019
Some College (No Degree) - NCT LICENSE
TEXAS XRAY ACADEMY
Some College (No Degree) - PHLEBOTOMIST
TEXAS SCHOOL OF PHLEBOTOMIST
ASSOCIATE ON NURSING - Nursing
COLUMBIA CENTRAL UNIVERSITY
High School Diploma -
SUPERIOR VOCACIONAL