KAREN VALENTINA URREA
Elizabeth,NJ
Summary
I am an experienced office management and administration professional with experience optimizing productivity, efficiency and quality of service in various environments. I am a reliable and ethical leader who combines advanced organizational, technical and commercial vision. I Work effectively with cross-functional teams to ensure operational and service excellence. I also adapt to different fields and work positions, I am willing to continue learning and growing professionally and in knowledge.
Overview
3
3
years of professional experience
Work History
Dealer Sales Coordinator
Sansone's Route One Auto Mall
08.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Service Cashier
Sansone's Route One Auto Mall
05.2023 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Operated cash register to record transactions accurately and efficiently.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Waitress
Applebee's Grill + Bar
02.2023 - 04.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Sewer Operator
EAST WEST EMBROIDERY LLC
01.2022 - 01.2023
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Assisted with inventory management and restocking of supplies for continuous availability.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Demonstrated proper textile handling and care related to cleaning, pressing and steaming.
Baker and Packager Associate
Walmart
05.2021 - 11.2021
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Followed food safety standards when handling ingredients.
Education
ESL - English As A Second Language
Union County College
Elizabeth, NJ02.2022
High School Diploma -
Dr Phillips High School
6500 Turkey Lake Rd, Orlando, Florida05.2021
Skills
- Bilingual
- Information Collection
- Financial Management
- Recordkeeping
- Data Entry
- Customer Service
- Discretion and Confidentiality
- Inventory Management
- Microsoft Applications Proficiency
- Creative Thinking
- Friendly and Helpful
- Basic Mathematics
- Complex Problem-Solving
Languages
English
Professional Working
Timeline
Dealer Sales Coordinator
Sansone's Route One Auto Mall
08.2023 - Current
Service Cashier
Sansone's Route One Auto Mall
05.2023 - Current
Waitress
Applebee's Grill + Bar
02.2023 - 04.2023
Sewer Operator
EAST WEST EMBROIDERY LLC
01.2022 - 01.2023
Baker and Packager Associate
Walmart
05.2021 - 11.2021
ESL - English As A Second Language
Union County College
High School Diploma -
Dr Phillips High School
Similar Profiles
Nicholas FerraraNicholas Ferrara
Automotive Service Advisor at Sansone's Route One Auto MallAutomotive Service Advisor at Sansone's Route One Auto Mall
Christopher VigarioChristopher Vigario
Parts Manager at Route 130 CJDRParts Manager at Route 130 CJDR
Kimberly GonzalezKimberly Gonzalez
Sales Consultant at Sansone Auto Mall Route 66Sales Consultant at Sansone Auto Mall Route 66