Karese Mims
Stockbridge,GA
Summary
Results-driven professional specializing in client engagement and problem resolution. Demonstrated success in enhancing customer satisfaction through effective communication and timely resolution of inquiries in the insurance industry.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Direct Sales Agent
All State Insurance
Stockbridge, GA
04.2025 - Current
- Assisted clients in understanding policy options and coverage details.
- Conducted regular follow-ups to ensure client satisfaction and address inquiries.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Processed payments received from clients promptly according to established procedures.
- Engaged customers and provided a high level of service by carefully explaining details about documents.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved client inquiries and issues through effective communication strategies.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
Team Leader
VXI Global Solutions - Morrow
Morrow , GA
08.2018 - 08.2024
- Set performance expectations for the team, monitored progress toward goals, and provided constructive feedback as needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Representative
Convergys
Stockbridge, GA
05.2016 - 02.2017
- Assisted customers with inquiries and provided timely solutions.
- Managed high-volume calls while maintaining professionalism and patience.
- Resolved complaints by identifying issues and offering appropriate solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve complaints promptly.
Customer Service Representative
West At Home
Stockbridge, GA
01.2009 - 02.2014
- Assisted customers with inquiries and provided timely solutions.
- Managed high-volume calls while maintaining professionalism and patience.
- Resolved complaints by identifying issues and offering appropriate solutions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Buyer
Smead Manufacturing
Locust Grove, Georgia
03.1999 - 03.2004
- Managed supplier relationships to ensure timely product delivery.
- Collaborated with cross-functional teams to align procurement strategies with business objectives.
- Evaluated vendor performance to uphold high-quality sourcing standards.
- Developed purchase orders in ERP systems for effective tracking and management.
- Conducted regular inventory audits to identify discrepancies and enhance accuracy.
- Negotiated contracts with suppliers to achieve favorable terms and pricing.
- Implemented cost-saving initiatives through strategic sourcing and supplier consolidation.
- Participated in vendor negotiations regarding pricing, delivery schedules, and warranties.
Education
Bachelor of Science - Health Care Management
The University of Alabama
Tuscaloosa, AL05-1990
Skills
- Insurance sales and policy evaluation
- Compliance and regulatory adherence
- Client education and support
- Payment processing and management
- Customer relationship management
Certification
Insurance Licence
Timeline
Direct Sales Agent
All State Insurance
04.2025 - Current
Team Leader
VXI Global Solutions - Morrow
08.2018 - 08.2024
Customer Service Representative
Convergys
05.2016 - 02.2017
Customer Service Representative
West At Home
01.2009 - 02.2014
Buyer
Smead Manufacturing
03.1999 - 03.2004
Bachelor of Science - Health Care Management
The University of Alabama