Karess Brewster
Forney
Summary
Skilled problem solver with over 5 years of customer service experience. Proven ability to work independently and lead teams effectively. Currently completing CNA training and BLS certification, aiming to transition into healthcare to support patients and staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Underwriting Assistant
State Farm
Richardson
01.2023 - Current
- In my current role as an Underwriting Assistant in the Personal Lines Auto department, I am responsible for processing changes submitted by agents on behalf of customers. I prioritize the timely and accurate completion of these requests to ensure a high level of service. Additionally, I actively contribute to our team by participating in the celebration committee, and I also provide daily work direction to ensure our team operates effectively.
Licensed Benefit Advisor
Willis Towers Watson Via Benefits
Richardson
07.2019 - 01.2023
- As a Benefit Advisor, I assisted Medicare-eligible participants in enrolling in cost-effective plans that cater to their individual needs. I address inquiries regarding their current plans and the underwriting process, and I provide support to both new and long-standing clients. Additionally, I have experience in reviewing processed claims and participating in funding training. I also offered technical support to participants by researching issues, troubleshooting problems, and answering their questions effectively.
Phone and Email Representative
PFSweb
Dallas
03.2019 - 07.2019
- In my role within the Prestige campaign, I worked with several brands, such as SK-II, Olay, P&G Shop, and Oral-B. I effectively sold products and provided comprehensive assistance to customers. I facilitated the order placement process and addressed inquiries related to the various products through both email and phone communication.
Billing Agent
Spectrum Communications
Irving
10.2017 - 08.2018
- I assisted customers with their billing inquiries, and processed payments efficiently. Additionally, provided support in identifying suitable Internet, TV, and voice packages that met their specific needs.
Customer Service Representative
ADT
Irving
07.2015 - 09.2017
- In my role, I responded to alarm notifications and dispatched law enforcement, ambulance, or fire department services as necessary. After six months as an Emergency Dispatch Operator, I was promoted to Associate II, where I managed inbound calls from customers experiencing issues with their alarm systems. I assisted in troubleshooting to determine whether a technician's visit was required. Additionally, I occasionally contributed to training classes to support the development of new team members.
Receptionist (Part-time)
Remarkable Healthcare
Dallas
09.2013 - 10.2015
- As a receptionist, I managed front desk operations by maintaining a welcoming and organized environment for residents, their families, and staff. Supported staff with non-clinical and patient care duties, as needed. Assisted with coordinating games for the patients, and provided companionship.
Education
High School -
Texans Can Academy
Dallas, TX01.2012
Skills
- Time management
- Multitasking and organization
- Patient care and companionship
- Customer service
- Data entry
- Team collaboration
- Microsoft Word
Certification
- Certified Nursing Assistant (CNA) - Certificate of Completion Expected: 07/24/2025
- Basic Life Support (BLS) - Certification pending: To be received 07/24/2025
Timeline
Underwriting Assistant
State Farm
01.2023 - Current
Licensed Benefit Advisor
Willis Towers Watson Via Benefits
07.2019 - 01.2023
Phone and Email Representative
PFSweb
03.2019 - 07.2019
Billing Agent
Spectrum Communications
10.2017 - 08.2018
Customer Service Representative
ADT
07.2015 - 09.2017
Receptionist (Part-time)
Remarkable Healthcare
09.2013 - 10.2015
High School -
Texans Can Academy