Karess Brewster
Forney,TX
Summary
Skilled problem solver with over 5 years of customer service experience. Proven ability to work independently and lead teams effectively. Completed CNA training with hands on experience in patient care, safety, and indirect care. Currently completing my prerequisites for the LVN program to further my healthcare career. Looking to transition into a CNA role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA PRN
Garnet Hill Rehabilitation And Skilled Care Wylie
08.2025 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs and reported changes to nursing staff.
Underwriting Assistant
State Farm
01.2023 - Current
- In my current role as an Underwriting Assistant in the Personal Lines Auto department, I am responsible for processing changes submitted by agents on behalf of customers. I prioritize the timely and accurate completion of these requests to ensure a high level of service. Additionally, I actively contribute to our team by participating in the celebration committee, and I also provide daily work direction to ensure our team operates effectively.
Licensed Benefit Advisor
Willis Towers Watson Via Benefits
07.2019 - 01.2023
- As a Benefit Advisor, I assisted Medicare-eligible participants in enrolling in cost-effective plans that cater to their individual needs. I address inquiries regarding their current plans and the underwriting process, and I provide support to both new and long-standing clients. Additionally, I have experience in reviewing processed claims and participating in funding training. I also offered technical support to participants by researching issues, troubleshooting problems, and answering their questions effectively.
Phone and Email Representative
PFSweb
03.2019 - 07.2019
- In my role within the Prestige campaign, I worked with several brands, such as SK-II, Olay, P&G Shop, and Oral-B. I effectively sold products and provided comprehensive assistance to customers. I facilitated the order placement process and addressed inquiries related to the various products through both email and phone communication.
Billing Agent
Spectrum Communications
10.2017 - 08.2018
- I assisted customers with their billing inquiries, and processed payments efficiently. Additionally, provided support in identifying suitable Internet, TV, and voice packages that met their specific needs.
Customer Service Representative
ADT
07.2015 - 09.2017
- In my role, I responded to alarm notifications and dispatched law enforcement, ambulance, or fire department services as necessary. After six months as an Emergency Dispatch Operator, I was promoted to Associate II, where I managed inbound calls from customers experiencing issues with their alarm systems. I assisted in troubleshooting to determine whether a technician's visit was required. Additionally, I occasionally contributed to training classes to support the development of new team members.
Receptionist (Part-time)
Remarkable Healthcare
09.2013 - 10.2015
- As a receptionist, I managed front desk operations by maintaining a welcoming and organized environment for residents, their families, and staff. Supported staff with non-clinical and patient care duties, as needed. Assisted with coordinating games for the patients, and provided companionship.
Education
High School -
Texans Can Academy
Dallas, TX01.2012
Skills
- Time management
- Multitasking and organization
- Patient care and companionship
- Customer service
- Data entry
- Team collaboration
- Microsoft Word
Clinical Experience
Christian Care | Mesquite, TX
CNA Student
- Assisted with daily living activities: bathing, dressing, feeding, and mobility
- Maintained patients dignity and safety while assisting with toileting and hygiene
- Practiced infection control and proper use of PPE
Certification
- Certified Nursing Assistant (CNA) - 07/24/2025
- Basic Life Support (BLS) - 07/24/2025
Timeline
CNA PRN
Garnet Hill Rehabilitation And Skilled Care Wylie
08.2025 - Current
Underwriting Assistant
State Farm
01.2023 - Current
Licensed Benefit Advisor
Willis Towers Watson Via Benefits
07.2019 - 01.2023
Phone and Email Representative
PFSweb
03.2019 - 07.2019
Billing Agent
Spectrum Communications
10.2017 - 08.2018
Customer Service Representative
ADT
07.2015 - 09.2017
Receptionist (Part-time)
Remarkable Healthcare
09.2013 - 10.2015
High School -
Texans Can Academy
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