Karess Brewster
Mesquite
Summary
Skilled problem solver with over 5 years of customer service experience, demonstrating a proven ability to work independently and lead teams effectively. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA PRN
Highland Meadows Health and Rehab
10.2025 - Current
- In my current role as a CNA I assist patients with daily living activities, promoting independence and dignity and enhanced patient satisfaction by providing compassionate and attentive care. Ensured prompt response to call lights, addressing patient needs in a timely manner, assist with feeding and monitoring intake to help patients achieve nutritional objectives and monitor vital signs and reported changes to nursing staff.
Underwriting Assistant
State Farm
01.2023 - Current
- In my current role as an Underwriting Assistant in the Personal Lines Auto department, I am responsible for processing changes submitted by agents on behalf of customers. I prioritize the timely and accurate completion of these requests to ensure a high level of service. Additionally, I actively contribute to our team by participating in the celebration committee, and I also provide daily work direction to ensure our team operates effectively.
Licensed Benefit Advisor
Willis Towers Watson Via Benefits
07.2019 - 01.2023
- As a Benefit Advisor, I assisted Medicare-eligible participants in enrolling in cost-effective plans that cater to their individual needs. I address inquiries regarding their current plans and the underwriting process, and I provide support to both new and long-standing clients. Additionally, I have experience in reviewing processed claims and participating in funding training. I also offered technical support to participants by researching issues, troubleshooting problems, and answering their questions effectively.
Phone and Email Representative
PFSweb
03.2019 - 07.2019
- In my role within the Prestige campaign, I worked with several brands, such as SK-II, Olay, P&G Shop, and Oral-B. I effectively sold products and provided comprehensive assistance to customers. I facilitated the order placement process and addressed inquiries related to the various products through both email and phone communication.
Billing Agent
Spectrum Communications
10.2017 - 08.2018
- I assisted customers with their billing inquiries, and processed payments efficiently. Additionally, provided support in identifying suitable Internet, TV, and voice packages that met their specific needs.
Customer Service Representative
ADT
07.2015 - 09.2017
- In my role, I responded to alarm notifications and dispatched law enforcement, ambulance, or fire department services as necessary. After six months as an Emergency Dispatch Operator, I was promoted to Associate II, where I managed inbound calls from customers experiencing issues with their alarm systems. I assisted in troubleshooting to determine whether a technician's visit was required. Additionally, I occasionally contributed to training classes to support the development of new team members.
Receptionist (Part-time)
Remarkable Healthcare
09.2013 - 10.2015
- As a receptionist, I managed front desk operations by maintaining a welcoming and organized environment for residents, their families, and staff. Supported staff with non-clinical and patient care duties, as needed. Assisted with coordinating games for the patients, and provided companionship.
Education
CNA Certificate -
TSC Career Institute
Mesquite, United States01.2025
High School - undefined
Texans Can Academy
Dallas, TX01.2012
Skills
- Multitasking and organization
- Customer service
- Team collaboration
- Time management
- Patient care and companionship
- Data entry
- Microsoft Word
- Vital signs monitoring
- Basic life support
Certification
- Certified Nursing Assistant (CNA) - 2025-09-03
- Basic Life Support (BLS) - 2025-07-24
Timeline
CNA PRN
Highland Meadows Health and Rehab
10.2025 - Current
Underwriting Assistant
State Farm
01.2023 - Current
Licensed Benefit Advisor
Willis Towers Watson Via Benefits
07.2019 - 01.2023
Phone and Email Representative
PFSweb
03.2019 - 07.2019
Billing Agent
Spectrum Communications
10.2017 - 08.2018
Customer Service Representative
ADT
07.2015 - 09.2017
Receptionist (Part-time)
Remarkable Healthcare
09.2013 - 10.2015
High School - undefined
Texans Can Academy
CNA Certificate -
TSC Career Institute