Karessa Haley
Nashville,TN
Summary
Results-oriented Senior Resolution Specialist well-versed in handling account issues such as claims, payment collection and updates. Successful at handling key decisions autonomously.
Overview
12
12
years of professional experience
Work History
Senior Resolution Specialist
CVS Caremark
Nashville, TN
09.2012 - Current
- Retail Help desk for Tier 2 agents
- Web Support for Med D members
- Prior Authorizations and Plan Benefits overrides
- Med D Customer Care escalations
- Med B Customer Care escalations
- Work with multiple Med D Clients with premium billing
Head Cashier
Lowes Home Improvement Center
Nashville, TN
12.2008 - 07.2010
- Train and supervise cashiers Manage the front of the store and promote Lowes Credit Options Make daily lunch schedules and weekly work schedules for cashiers
Dell
Nashville, TN
01.2004 - 12.2004
- Inside Sales I Promote Dell Preferred Account(revolving line of credit) Upsell of printer to the advertised based packages Maintain monthly sales goals
Education
Bachelor of Science - Computer Science Computer languages
Tennessee State University
Nashville, TNSkills
- Microsoft Excel
- Product Selection
- Team Goals
- Customer Service Training
- Customer Complaint Resolution
- Team Support
- Insurance Requirements
- Productivity Standards
- Credit Card Transaction Processing
- Providing Feedback
Timeline
Senior Resolution Specialist
CVS Caremark
09.2012 - Current
Head Cashier
Lowes Home Improvement Center
12.2008 - 07.2010
Dell
01.2004 - 12.2004
Bachelor of Science - Computer Science Computer languages
Tennessee State University