Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karetha Charles

Karetha Charles

Edgewood,MD

Summary

Expertise in typical standards of care, as well as crisis intervention and special assistance. Professionally performs needs assessments and psychosocial evaluations to determine appropriate plans, set goals and ultimately improve individual quality of life. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Care Pal

PaPa Pal
Edgewood, MD
11.2020 - Current
  • Engaged with clients to provide emotional support through weekly phone calls or video calls.
  • Tracked and reported clients' progress based on observations and conversations.
  • Built strong and trusting rapport with clients and loved ones.
  • Advocated for clients during difficult situations by connecting to needed services.
  • Assisted clients with scheduling doctors appointments, daily reminders and closely monitoring conditions and safety virtually.
  • Improved client outlook and daily living through compassionate care.
  • Managed various daily job tasks, including client transportation and appointment scheduling.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Researched resources for clients that needed help with food, clothing ,housing and other needed services.

Customer Service Representative

Acd Direct
Edgewood, MD
07.2021 - 12.2022
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Sales Representative

IDT
Baltimore, MD
01.2018 - 12.2019
  • As phone Sales Representative, I persuaded customers to start new accounts with the company. Approached people in public areas using a script the company requires me to follow. When a customer places an order, I set up an account for the customer and submit orders on their behalf. Recommend add-on services or products based on what a customer is already using or what the customer needs.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Collaborated with management to resolve concerns and problem calls.
  • Resolved customer complaints by escalating calls to proper department.
  • Reorganized routes and schedules in territory to maximize efficiency.

Education

High School Diploma -

Forest Park High School
Baltimore, MD
06.1999

Skills

  • High-energy attitude
  • Credit card payment processing
  • Problem-solving abilities
  • Courteous demeanor
  • Inbound and Outbound Calling
  • Technologically savvy
  • Adaptive team player

Timeline

Customer Service Representative

Acd Direct
07.2021 - 12.2022

Care Pal

PaPa Pal
11.2020 - Current

Sales Representative

IDT
01.2018 - 12.2019

High School Diploma -

Forest Park High School
Karetha Charles