KAREY HACKNEY
Corinth
Summary
Accomplished Travel Industry Leader with nearly 13 years of experience, including 4 years as a top Travel Agent and 7 years as a top Branch Business Manager. Proven track record of driving revenue and cultivating high-performing teams, achieving #1 ranking in the state and earning Manager of the Year honors. Expertise in creating positive workplace culture and delivering exceptional client experiences, poised to leverage skills in a Business Development Manager role with North Texas Travel Team.
Overview
16
16
years of professional experience
Work History
Branch Business Manager
AAA Texas
10.2018 - Current
- Increased revenue growth by overseeing branch operations in insurance and travel.
- Developed a high-performing team through effective training and performance management.
- Recruited and managed staff, ensuring proper evaluations and corrective actions.
- Executed sales strategies to boost insurance and travel revenue, enhancing profitability.
- Maintained compliance by ensuring accuracy of insurance policies and travel bookings.
- Improved member satisfaction by addressing complaints and optimizing operational processes.
Travel Agent
AAA Texas
01.2014 - 10.2018
- Increased client satisfaction by selling tailored domestic and international travel services.
- Generated new business using sales tools while fostering lasting client relationships.
- Provided expert advice on travel requirements and personalized insurance options for clients.
- Customized travel solutions including cruises, hotels, and air travel for individual needs.
- Maintained meticulous records and processed transactions with exceptional attention to detail.
- Achieved recognition as a Top 5 Sales Agent in Texas for five years.
Branch Specialist II
AAA Texas
02.2013 - 01.2014
- Achieved member satisfaction by planning road trips and providing maps.
- Consistently met sales goals by cross-selling AAA products and services.
- Enhanced member experiences by advising on valuable products and services.
- Maintained accurate branch bookkeeping while efficiently handling cashier duties.
- Exceeded cross-sales targets through in-depth product knowledge and training.
Veterinary Technician
VCA Angel Animal Hospital
04.2010 - 05.2012
- Enhanced animal care by assisting veterinarians with diagnostics and treatment procedures.
- Administered medications and monitored anesthesia during surgical interventions for pets.
- Provided attentive nursing care to hospitalized pets, ensuring recovery and comfort.
- Maintained sanitary medical environments by cleaning and sterilizing equipment and areas.
- Educated pet owners on health, medications, and post-treatment care for better outcomes.
- Documented medical histories and treatment protocols, ensuring compliance with clinic standards.
Education
Associate of Applied Science -
Vet Tech Institute
Houston, TX01.2010
Medical/Vet Studies
Brookhaven College
Farmers Branch, TX01.2007
Medical Assisting Certificate - undefined
ATI Career Training Center
Dallas, TX01.2005
Skills
- 15 years of customer service experience delivering exceptional client experiences
- Travel planning and sales: domestic & international trips, cruises, hotels, car rentals, guided vacations
- Proven ability to drive sales, memberships, and repeat business
- Leadership and team development: hiring, training, coaching, and performance management
- Branch operations management: planning, strategy execution, and meeting revenue/service goals
- Relationship-building with clients, staff, and local business/community partners
- Budget management and expense oversight
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and Galileo
- Strong communication, organization, and multitasking skills
Awards & Recognition
Manager of the Year – 2021, Branch of the Year – 2021 & 2023, Recognized for top performance with 9 travel conferences wins as Travel Agent and Branch Business Manager, Be Legendary – 2015 & 2017 | Outstanding Service – 2017
Timeline
Branch Business Manager
AAA Texas
10.2018 - Current
Travel Agent
AAA Texas
01.2014 - 10.2018
Branch Specialist II
AAA Texas
02.2013 - 01.2014
Veterinary Technician
VCA Angel Animal Hospital
04.2010 - 05.2012
Medical/Vet Studies
Brookhaven College
Medical Assisting Certificate - undefined
ATI Career Training Center
Associate of Applied Science -
Vet Tech Institute