Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kari Ann Menard

Carrollton,US

Summary

Customer Success Specialist with 20+ years of experience in client relationship management, onboarding support, and issue resolution across enterprise accounts. Proven ability to guide customers through platform adoption, build trust through strategic outreach, and drive retention through proactive service and collaboration. Known for a solution-oriented mindset, attention to detail, and cross-functional teamwork. CRM-savvy and results-driven with a passion for customer satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Certified Debt Specialist

Beyond Finance
02.2025 - 06.2025
  • Guided clients through debt resolution steps with empathy and professionalism
  • Responded to inquiries, flagged disengaged accounts, and proposed solutions
  • Maintained detailed documentation in collection software to support account monitoring
  • Built rapport with customers while promoting financial literacy and long-term retention

Global Enterprise Account Director

Regus Management Group / IWG
02.2010 - 02.2025
  • Managed onboarding and strategic support for a global portfolio of enterprise clients
  • Led outreach and check-ins to maintain engagement and strengthen relationships
  • Proactively identified at-risk accounts and developed renewal proposals
  • Collaborated with cross-functional teams (Sales, Support, Product) to resolve unique issues
  • Recognized for consistent top-tier performance and contract negotiation success

Performance Manager

Red Ventures
03.2006 - 01.2010
  • Trained and supported sales teams with a focus on customer satisfaction
  • Addressed customer escalations and resolved product/service issues promptly
  • Monitored individual and team performance metrics, leading to top national rankings
  • Delivered coaching and organized check-ins to drive motivation and clarity

Education

High School Diploma -

Hazelwood East High School
St. Louis, MO
05.2001

Associate in Fine Arts (A.F.A.) - Vocal Music Education

Southeast Missouri State University
Cape Girardeau, MO

Skills

  • Microsoft Office Suite
  • Customer relationships
  • Teamwork and collaboration
  • CRM systems
  • Goals and performance
  • Computer proficiency
  • Multitasking and time management
  • Relationship building and management
  • Revenue generation
  • Revenue growth

Certification

IAPDA Certification

Timeline

Certified Debt Specialist

Beyond Finance
02.2025 - 06.2025

Global Enterprise Account Director

Regus Management Group / IWG
02.2010 - 02.2025

Performance Manager

Red Ventures
03.2006 - 01.2010

Associate in Fine Arts (A.F.A.) - Vocal Music Education

Southeast Missouri State University

High School Diploma -

Hazelwood East High School

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Kari Ann Menard