Teniel Thompson
Carrollton
Summary
Customer Service Representative with experience in addressing customer inquiries and providing accurate information regarding products and services. Demonstrated ability to resolve complaints efficiently, promoting high levels of customer satisfaction through knowledgeable and friendly service. Effectively managed stressful situations by remaining calm and professional, leading to successful problem resolution. Skilled in prioritizing tasks to meet service goals while maintaining data entry accuracy and utilizing CRM software proficiently.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Data Entry/Customer Service Representative
EmployBridge
Farmers Branch
10.2025 - 02.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Social Media Customer Service Agent
Instaff/24.7.AI
Dallas
12.2017 - 08.2022
- Delivered prompt and effective responses to customer inquiries across multiple social media platforms, enhancing customer satisfaction.
- Resolved customer issues by utilizing advanced troubleshooting techniques and product knowledge, fostering stronger customer relationships.
- Monitored social media channels for real-time customer feedback, improving response strategies and overall service quality.
- Collaborated with team members to develop and implement social media engagement strategies, increasing community interaction and brand loyalty.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Provided product information to customers in a timely manner.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
Education
Bachelor of Science - Healthcare Administration
Ashford University
Clinton, IA 08.2011 - 05.2014
Skills
- Customer inquiry resolution
- Complaint handling
- Customer relationship management
- Social media engagement
- Product knowledge
- Troubleshooting techniques
- Task prioritization
- Team collaboration
- Real-time feedback monitoring
- Stress management
- Time management
- Problem resolution
- Data entry accuracy
- Efficient service delivery
- CRM software proficiency
- Microsoft Office Suite
- Technical troubleshooting
- Typing 40 wpm
- Calm demeanor
- Order processing
Languages
English
Full Professional
Timeline
Data Entry/Customer Service Representative
EmployBridge
10.2025 - 02.2026
Social Media Customer Service Agent
Instaff/24.7.AI
12.2017 - 08.2022
Bachelor of Science - Healthcare Administration
Ashford University
08.2011 - 05.2014