Olawunmi Ohwobete
Edgewood,MD
Summary
Organized and efficient Data Entry Clerk with three years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Ability to handle multiple projects simultaneously with a high degree of accuracy
Overview
3
3
years of professional experience
Work History
Data Entry/Customer Service Representative
Ocean cargo inc
White Marsh, MD
09.2020 - 07.2023
- Accurately input customer information, orders, and other relevant data into the company's database
- Ensure the accuracy and completeness of entered data to maintain data quality and integrity
- Update and maintain customer records, ensuring they are current and organized
- Assist customers with inquiries related to their data, resolve issues, and provide exceptional service
- Identify and resolve data-related discrepancies or errors, collaborating with relevant teams as needed
- Conduct regular checks on entered data to identify and rectify errors, contributing to a reliable database
- Keep detailed records of data entry activities, procedures, and any customer interactions for reference
- Identify opportunities to streamline data entry processes, enhance efficiency, and reduce errors
- Maintain strict confidentiality and data security protocols while handling sensitive customer information
- Collaborate with cross-functional teams to ensure accurate and consistent data entry practices
- Prioritize tasks, meet deadlines, and manage workloads effectively to ensure timely data entry and customer support
- Assist in training new team members on data entry processes and best practices.
Education
Bachelor's Of Science - Mass Communication
Bowen university
Nigeria 07.2015
Skills
- Microsoft Office applications
- Data entry
- Customer service
- Analytics
- ServiceNow
- Customer support
- Business Administration
- Database Uploading
- Critical Thinking
- Project Management
- Report preparation
- Account management
- Training development aptitude
- Route dispatch
Assessments
- Customer service - Proficient, 05/2023, Identifying and resolving common customer issues, Proficient
- Data entry: Attention to detail - Proficient, 04/2023, Maintaining data integrity by detecting errors, Proficient
- Customer focus & orientation - Proficient, 08/2023, Responding to customer situations with sensitivity, Proficient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Data Entry/Customer Service Representative
Ocean cargo inc
09.2020 - 07.2023
Bachelor's Of Science - Mass Communication
Bowen university
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