Anthony Pinuelas
La Puente,CA
Summary
Dynamic and results-oriented professional with a proven track record at Upwork, adept in customer service and data entry, showcasing exceptional problem-solving abilities and computer proficiency. Excelled in creating engaging content for Overtime Heroics, with a keen eye for detail and creative writing skills. Achieved significant improvements in efficiency and customer satisfaction, leveraging critical thinking and Microsoft Office Suite expertise.
Overview
10
10
years of professional experience
Work History
Data Entry/Customer Service Representative
Upwork
02.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
Web Content Writer (Temp)
Overtime Heroics
12.2019 - 01.2020
- Developed a consistent brand voice across all web content, ensuring cohesive messaging and tone.
- Organized internal knowledge base by updating outdated documentation and creating new resources when necessary.
- Developed and edited informative, highly engaging, concise content for company websites and social media platforms customized for target audiences and company campaign objectives.
- Provided detailed analytics reports regarding the performance of published web content, identifying opportunities for improvement or new topics worth covering.
- Conducted extensive research on industry trends and competitor analysis, producing relevant and timely articles.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisting other workers with articles including, research, editing, and proofreading.
PC Maintenance/PC Assembler
RP Electronics
06.2009 - 11.2019
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, being prepared to begin work immediately, and contributing positively to the team's overall success.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
- Collaborated effectively with team members to meet production targets consistently.
- Assembled components with minimal supervision, exceeding expected project milestones.
Education
Associate of Science - Radiology Technician Or Social Media
Mt. San Antonio College
Walnut, CA05.2026
Associate of Science - Microcomputer Specialist
Rio Hondo College
Whittier, CA05.2018
High School Diploma -
Los Altos High School
Hacienda Heights, CA06.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Product Knowledge
- Appointment Scheduling
- Microsoft Office Suite
- Deadline-oriented
- Creative Writing
- Content Strategy
- Grammar mastery
- Proofreading
- Desktop and laptop installations
- Computer Troubleshooting
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Interests
Social Media
Web Content Writer
Customer Service
IT Help Desk Support
Software
Microsoft Office & 365
Windows 11
Zendesk
WordPress
Timeline
Data Entry/Customer Service Representative
Upwork
02.2020 - Current
Web Content Writer (Temp)
Overtime Heroics
12.2019 - 01.2020
PC Maintenance/PC Assembler
RP Electronics
06.2009 - 11.2019
Associate of Science - Radiology Technician Or Social Media
Mt. San Antonio College
Associate of Science - Microcomputer Specialist
Rio Hondo College
High School Diploma -
Los Altos High School