Kari Barnes
Knoxville,TN
Summary
Proven Customer Experience Manager with strengths in problem solving, staff training, and effective communication. Successful in analyzing customer satisfaction data to drive strategic improvements.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Customer Experience Manager (Remote)
Gallo Medical Company
Tampa, FL
08.2020 - 01.2026
- Facilitated team meetings to analyze customer feedback and develop improvement strategies.
- Designed efficient strategies for resolving common customer complaints.
- Analyzed customer satisfaction data to pinpoint areas for enhancement.
- Trained and mentored new team members to ensure productivity and excellent service.
- Created training materials and manuals to elevate customer service staff knowledge.
- Organized community events and trade shows to boost brand awareness.
- Cultivated business partnerships to strengthen relationships with stakeholders.
Executive Assistant to the President
Skytron
Grand Rapids, Michigan
09.1993 - 06.2020
- Coordinated travel itineraries for executive meetings and special events, ensuring seamless logistics.
- Managed incoming calls and emails directed to president's office, maintaining effective communication.
- Reviewed contracts prior to executive management signatures, ensuring compliance and accuracy.
- Organized conferences and events attended by president's office representatives, overseeing all logistics.
- Participated in collaboration with administrative team, human resources, and finance on various projects.
- Utilized online calendaring system to synchronize multiple schedules efficiently.
- Executed special objectives and projects in response to executive team and board member requests.
- Provided accurate information to external parties through emails, phone calls, and in-person interactions.
Education
Associate of Science - Executive Administrative Assistant
Davenport University
Grand Rapids, MISkills
- Customer Service
- Problem solving
- Process improvement
- Microsoft suite proficiency
- Effective communication
- Business correspondence
- Attention to detail
- Project management
- Meeting and event planning and coordination
- Scheduling and appointment setting
- Excellent phone etiquette
- CRM software proficiency
Certification
- My commission expires November 22, 2028
Timeline
Customer Experience Manager (Remote)
Gallo Medical Company
08.2020 - 01.2026
Executive Assistant to the President
Skytron
09.1993 - 06.2020
Associate of Science - Executive Administrative Assistant
Davenport University