Kari Boffa
Operations Professional
Westbrook,ME
Summary
Motivated, collaborative and proven professional committed to being solution-focused. Believing people, process and product are the keys to success and growth. Awarded Operations Shining Star in 2018, 2019 and 2020. Willing to relocate for the right fit!
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Commercial Lending Manager
Maine Community Bank
Biddeford, ME
11.2022 - Current
- Supervise team of 20+ processors and credit analysts.
- Identify issues, analyze information and provide solutions to problems.
- Established and checked procedures, monitored reports and updated internal files
- Define, implement, and revise operational policies and guidelines.
- Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitor and coordinate workflows to optimize resources.
- Review historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
Mortgage Processing Manager
GUILD MORTGAGE COMPANY, LLC (formerly RMS)
South Portland, ME
02.2020 - 09.2022
- Oversaw high-volume operations with 30-person team focused on customer service and performance standards.
- Monitored pipelines to track and log status of loans, focusing on closing and lock expiration dates.
- Held weekly calls to update C-suite executives on pipeline progress, status and alert management of any escalations.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Identified procedure or process changes required to improve performance and productivity.
- Helped set and manage team and individual objectives for quality, productivity and compliance.
- Recruited, interviewed, hired and trained employees while implementing a mentoring program to promote positive feedback and engagement.
Loan Processor
Residential Mortgage Services, Inc
South Portland, ME
05.2014 - 02.2020
- Handled ongoing pipeline of 55+ loans, closing on average 25 files per month (CONV/FHA/VA/USDA/Jumbo).
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person, by email and via telephone to answer questions, process transactions and resolve issues.
- Coordinated closing process with attorneys, title companies and government clerks.
- Maintained compliance with privacy and security requirements, as well as federal statutes.
Commercial Loan Specialist
Saco And Biddeford Savings Institution
Saco, ME
12.2013 - 04.2014
- Managed up to 45 client loans at any given time.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Senior Loan Operations Specialist
CPort Credit Union
Portland, ME
12.2010 - 12.2013
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Education
Bachelor of Arts - Business Administration
University of Maine
Orono, ME 09.2005 - 05.2009
Skills
Problem-Solving
Excellent Communication
Organization and Time Management
Teamwork and Collaboration
Ellie Mae Encompass
Loan Setup & Structure
Processing Procedures
Residential Lending (Conventional, Government & Construction)
Timeline
Commercial Lending Manager
Maine Community Bank
11.2022 - Current
Mortgage Processing Manager
GUILD MORTGAGE COMPANY, LLC (formerly RMS)
02.2020 - 09.2022
Loan Processor
Residential Mortgage Services, Inc
05.2014 - 02.2020
Commercial Loan Specialist
Saco And Biddeford Savings Institution
12.2013 - 04.2014
Senior Loan Operations Specialist
CPort Credit Union
12.2010 - 12.2013
Bachelor of Arts - Business Administration
University of Maine
09.2005 - 05.2009