Kari Campbell Hall
Covington,GA
Summary
Detail-oriented professional with expertise in analytical thinking and process improvement. Proven track record in managing operations across multiple facilities, ensuring high-quality service delivery and high employee engagement. Strong ability to identify inefficiencies and implement effective solutions to enhance operational performance.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Supervisor, Client Operation
Verisma INC
Alpharetta, Georgia
10.2013 - Current
- Trained, mentored, and evaluated staff, executing terminations when required.
- Oversaw daily operations to ensure efficient document management workflows.
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Coordinated team schedules and delegated tasks to achieve project objectives.
- Implemented training programs on company policies for new employees.
- Analyzed workflows to identify improvement opportunities and optimize processes.
- Resolved customer complaints promptly, maintaining high levels of satisfaction.
- Maintained employee performance records to track attendance and leave requests.
- Fostered a positive work environment that enhanced team morale.
- Traveled to sites to train staff and remain onsite as needed for extended periods of time
Area Manager
Healthport
Alpharetta, Georgia
12.2003 - 03.2013
- Oversaw daily operations of multiple health facilities, ensuring compliance with standards and enhancing service quality.
- Coordinated staff scheduling to ensure optimal coverage and service delivery.
- Facilitated customer satisfaction by delivering timely assistance and support during service interactions.
- Developed positive rapport with associates and leadership, fostering a collaborative work environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Release of Information Specialist
Rockdale Medical Center
Conyers, Georgia
08.2001 - 11.2003
- Processed release of information requests, ensuring compliance with regulations and timely access for patients and authorized entities.
- Verified patient identity and authorization for access to medical records.
- Maintained confidentiality of sensitive health information in compliance with regulations.
- Reviewed requester information to accurately obtain patient data from electronic, off-site, or physical records, maintaining HIPAA compliance.
- Utilized electronic health record systems to retrieve patient information efficiently.
- Educated staff on release of information procedures, enhancing adherence to guidelines and improving overall team knowledge.
- Resolved inquiries related to medical record access and release protocols.
- Searched electronic health record system for requested documents.
- Ensured customer satisfaction through prompt and effective responses to service requests.
Education
Associates in Biblical Studies - Biblical Studies
International Bible Training Center
Daytona Beach, FL08-2013
Skills
- Workflow management
- Quality assurance
- Customer service
- Team management
- Task delegation
- Staff training
- Training and mentoring
- Decision-making
- Problem solving
- Analytical thinking
- Effective communication
- Time management
- Employee motivation
- Relationship building
Certification
- Certified Release of Information Specialist
Timeline
Supervisor, Client Operation
Verisma INC
10.2013 - Current
Area Manager
Healthport
12.2003 - 03.2013
Release of Information Specialist
Rockdale Medical Center
08.2001 - 11.2003
Associates in Biblical Studies - Biblical Studies
International Bible Training Center