Kari Gilberti
Summary
Growth-oriented Event Manager experienced in overseeing large-scale events from inception to completion. Achieved alignment with timelines and successful outcomes through effective objective setting, KPI monitoring, and performance evaluation. Focused on continuous improvement and team motivation, leveraging strong leadership skills to drive staff training and ensure budget adherence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Amercas Best
10.2023 - Current
- Led cross-functional teams to improve operational efficiency and support strategic initiatives.
- Developed and implemented performance metrics to evaluate team productivity and service quality.
- Streamlined processes to reduce costs while maintaining high standards of customer satisfaction.
- Fostered a culture of continuous improvement through mentorship and training programs for staff.
- Assisted DM in training and managing multiple locations, ensuring smooth and efficient regional operations.
- Managed diverse team of professionals, promoting positive a positive work environment and enhancing employee satisfaction.
Assistant Manager
MyEyeDr
12.2020 - 06.2023
- Developed targeted marketing strategies to attract new patients from local businesses.
- Improved key performance indicators by implementing efficient workflows.
- Collaborated with doctors and management to improve patient care and retention. Measure hourly KPIs and provide valuable feedback to staff. Train employees to develop creative thinking and build relationships with patients. Engage with patients to address insurance/billing inquiries and resolve conflicts in a timely manner. Monitored employee performance to complete orders within set time and inform patients regarding order delays.
- Assisted in managing daily operations and staff scheduling.
- Coordinated patient appointments to ensure optimal flow of services.
- Trained new team members on company policies and procedures.
Key Holder
Vitamin Shoppe
09.2019 - 12.2020
- Executed company standards of Greet, Know Show, and Go to enhance operational efficiency. Mentored sales associates during peak hours to achieve hourly sales goals. Ensured workplace safety through compliance with safety regulations while resolving customer queries promptly.
- Opened and closed the store, managing daily cash and inventory tasks.
- Utilized Instagram and TikTok to enhance business growth and brand awareness.
- Assisted customers with product selection, providing knowledgeable recommendations.
- Maintained store organization and cleanliness to enhance the shopping experience.
- Utilized Instagram and TikTok to enhance business growth and brand awareness.
Team Lead
Kohl’s
10.2018 - 09.2019
- Managed shoe department to retain visual appeal of area and maximize sales. Utilized OMNI, BOBUS, and BOSS applications to deliver products to customers on time. Oversaw workforce requirements by supervising visual merchandising updates and mentoring staff members throughout the process.
- Supervised daily operations to ensure team alignment with store objectives.
- Trained and mentored team members on customer service best practices.
- Delivered exceptional customer service aligned with organization's work ethics and service standards, contributing to positive customer experiences.
- Evaluated shoe department performance regularly to identify improvement areas.
- Coordinated inventory management to maintain stock levels and organization.
Remote Traffic Coordinator II
ESPN, Inc.
08.2012 - 05.2018
- Optimized project workflow using Lean methodologies, guided new employees in key tasks to meet quality standards, and led transmission, telecom, and creative innovation for major sporting events, including MLB, Tennis Grand-slams, College Sports, Soccer, and Rugby.
- Executed first cross-continental event to save $150K by implementing IP solutions.
- Coordinated daily scheduling for live sports events and broadcasts.
- Managed logistics for transportation and equipment delivery to event sites.
- Collaborated with production teams to ensure timely content delivery.
- Negotiated vendor contracts to decrease project budgets by 40%.
Senior Operations Coordinator
ESPN, Inc.
03.2002 - 08.2012
- Developed post-event evaluation reports, recommended changes for future events, and steered remote operations and surveys for High School Football, World Series, El Clasico, and College Sports events. Directed onsite team of 25+, setting daily staff schedules from travel to game day while monitoring post-production processes, including editing, dubbing, and color correction.
- Achieved remarkable 20% reduction in expenses by optimizing rental and catering budget.
- Completed special projects for prestigious events, including Pan American Games, UEFA Final, and Men’s World Cup by leveraging exceptional organizational and coordination skills.
- Developed reports on post-event evaluations and suggested necessary changes for future events. Steered remote operations and surveys for events from High School Football, World Series, International Soccer events (El Clasico) and College Sports. Directed onsite team of over 25 members and set daily staff schedule from travel to game day. Monitored execution of post-production process, including editing, dubbing, and color correction to drive success.
- Managed scheduling and logistics for events to ensure smooth execution.
- Coordinated daily operations across departments, streamlining processes to improve workflow efficiency.
- Managed event scheduling and logistics, ensuring seamless execution across all activities.
- Developed training materials for new team members to promote consistent practices.
Education
Bachelor of Arts - International Relations
Lynn University
Boca Raton, FLSkills
- Event management
- Project coordination
- Vendor negotiation
- Strategic planning
- Client retention
- Brand management
- Cross-functional collaboration
- Coaching and mentoring
- Conflict resolution
- Customer service
Certification
- Hands-on Broadcast Certificate, 2002
- Certified Project Management Essentials, 2020
- Lean Six Sigma White Belt, 2020
- OSHA 10 Certification HR General Industry Outreach, 2020
- SMPTE Certified IP Delivery in Broadcast Media, 2018
- Business Writing Training, 2018
- Started The First Mentor Program For Remote Operations at ESPN, 2017
- Lean Foundations 2023
- Operations Management 2023
- Professional Life Coach (Accredited) 2023
Community Service & Volunteer Work
For Goodness Sake – Homeless Transition to Home Ownership, Volunteer
Career Experience
01-2020
Additional Experience
Stores Owner, Harvest Moon Foods, LLC, Southington, CT
Timeline
General Manager
Amercas Best
10.2023 - Current
Assistant Manager
MyEyeDr
12.2020 - 06.2023
Key Holder
Vitamin Shoppe
09.2019 - 12.2020
Team Lead
Kohl’s
10.2018 - 09.2019
Remote Traffic Coordinator II
ESPN, Inc.
08.2012 - 05.2018
Senior Operations Coordinator
ESPN, Inc.
03.2002 - 08.2012
Bachelor of Arts - International Relations
Lynn University