Kari Gross
Rocky Top,TN
Summary
Dynamic Branch Manager with a proven track record at World Acceptance Corporation, excelling in performance management and customer service. Enhanced customer satisfaction ratings through effective conflict resolution and operational efficiency. Committed to team development and compliance management, consistently exceeding objectives while fostering strong customer relationships.
Overview
17
17
years of professional experience
Work History
Branch Manager
World Acceptance Corporation
03.2013 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Factory Production Worker
Samlip , Automotive Distribution
01.2011 - 03.2013
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated 4 machines proficiently and in compliance to safety standards.
Crew Member
McDonald's Restaurant
12.2007 - 12.2010
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Anderson County High School
Clinton, TN05-2010
Skills
- Branch Management
- Customer service
- Performance management
- Employee Onboarding
- Team Development
- Operational efficiency
- Conflict resolution
- Branch operations management
- Compliance Management
- Customer relationships
- Reliable Work Commitment
- Efficiency Improvement Leadership
Timeline
Branch Manager
World Acceptance Corporation
03.2013 - Current
Factory Production Worker
Samlip , Automotive Distribution
01.2011 - 03.2013
Crew Member
McDonald's Restaurant
12.2007 - 12.2010
High School Diploma -
Anderson County High School
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