Kari Jay
Abilene
Summary
Highly skilled Senior Assistant Manager with good experience in team leadership and operational management. Strong ability to drive employee development, and customer service excellence. Possess great customer service skills, problem-solving abilities, and great communication with upper management and vendors.
Overview
15
15
years of professional experience
2002
2002
years of post-secondary education
Work History
Senior Assistant Manager
Cinemard XD
Abilene
07.2022 - Current
- Assist in training new staff on customer service standards and operational procedures.
- Manage inventory levels and conducted regular stock checks for accuracy.
- Analyze customer feedback on SMG weekly to improve guest experiences.
- Oversee daily operations, ensuring compliance with company policies and safety standards.
- Monitor employee attendance to ensure adherence to scheduling guidelines.
- Perform administrative duties such as creating schedules, approving time, printing notices, and emails.
- Conduct biannual meetings with team members and made them fun and interactive.
- Ensure compliance with company policies and procedures.
- Coach team members on best practices for providing exceptional customer service.
- Resolve customer complaints promptly while ensuring a positive experience.
- Provid leadership and direction to staff, setting clear expectations and monitoring performance.
- Manage day-to-day operations including opening and closing procedures and cash handling.
Clerk III
State Of Texas - Health And Human Services Commission
Abilene
10.2010 - 07.2022
- Processed client applications for health and human services efficiently.
- Maintained accurate records in state databases and tracking systems.
- Communicated effectively with clients regarding program eligibility and requirements.
- Provided administrative support to caseworkers in handling client inquiries.
- Trained new employees on office procedures and software usage effectively.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Scanned documents into digital formats ensuring accuracy of content.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Education
Cooper High School
Abilene, TxSome College (No Degree) - General Studies
Cisco Junior College
Abilene, TxSkills
- Staff training
- Staff management
- Recruitment and hiring
- Money handling
- Inventory management
- Operational compliance
- Performance monitoring
- Team leadership
- Conflict resolution
- Problem solving
- Customer service and satisfaction
- Time management
- Staff scheduling
- Financial management
- Budget assistance
- Building maintenance and reporting
- Follows safety guidelines
Timeline
Senior Assistant Manager
Cinemard XD
07.2022 - Current
Clerk III
State Of Texas - Health And Human Services Commission
10.2010 - 07.2022
Cooper High School
Some College (No Degree) - General Studies
Cisco Junior College