Kari Kavanagh
Fort Myers,FL
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 10+ years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in insurance policies and account receivable with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Proactive Medical Administrative Assistant consistently handling such tasks as efficient scheduling, data management and insurance billing tasks over professional course of 10+ years. Partnered successfully with patients as primary negotiator with insurance. Additional skills include data entry and digital record maintenance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server
Anthony's Pier 4
Swampscott, MA
08.2017 - 09.2019
- Offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Kept register accurate through correct billing, payment processing and cash management practices
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Increased sales significantly by upselling higher-end products to customers.
Medical Administrative Specialist
Arthur J. Kavanagh, M.D. GYN
Salem, MA
09.1998 - 08.2016
- Conducted insurance verification and managed patient charts
- Worked with insurance companies to understand patients insurance policies to guide patients with routine and complex issues
- Followed up on denials, late payments, extensions and other special circumstances
- Maintained confidentiality of patient finances, records and health statuses
- Resolved discrepancies in insurance payments by collaborating with carriers
- Processed eligibility and benefits verification and authorization requests
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Coordinated customer service, patient scheduling and billing
- Developed and managed accurate and confidential patient records
- Contacted patients regarding unpaid and underpaid accounts to resolve issues
- Enhanced office productivity by handling high volume of callers per day
- Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation
- Scheduled surgeries for multiple surgeons and booked operating rooms
- Organized paperwork such as charts and reports for office and patient needs
- Completed and filed financial documentation for accounting purposes
- Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively
- Kept organized documentation of prescription refill information for physicians
- Advocated for patients through conversations with insurance representatives
- Supported office staff and operational requirements with administrative tasks.
- Supported office staff and operational requirements with administrative tasks
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss
Education
Associate of Science - Business Administration And Health Science
North Shore Community College
Danvers, MAAssociate of Arts Hotel - Restaurant Management
Culinary Institute of America
Hyde Park, NYSkills
- Customer Satisfaction
- Healthcare Terminology
- Billing Data Verification
- Financial Transactions, patient billing
- Past Due Balance Management
- Accounts Payable and Receivable
- Financial Documentation
- Advising Patents
- Managing Medical Practices
- Medical Report Preparation
- Medical Coding
- Medical Information Collection
- Scheduling Tests and Procedures
- Patient Eligibility Requirements
- Cultural Awareness
- Good Telephone Etiquette
- Software Proficiency
- Multitasking Abilities
Certification
CNA EKG Phlebotomy BLS
Timeline
Server
Anthony's Pier 4
08.2017 - 09.2019
Medical Administrative Specialist
Arthur J. Kavanagh, M.D. GYN
09.1998 - 08.2016
Associate of Science - Business Administration And Health Science
North Shore Community College
Associate of Arts Hotel - Restaurant Management
Culinary Institute of America
CNA EKG Phlebotomy BLS
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