Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kari Plumb

Fort Worth

Summary

Dynamic healthcare executive with proven success at United Healthcare in driving patient retention through strategic planning and relationship building. Expert in team leadership and process improvement, enhancing operational efficiency and customer satisfaction. Recognized for cultivating high-performing teams and implementing initiatives that significantly boosted employee engagement and retention rates.

Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.

Knowledgeable professional with a background in executive leadership. Guided strategic initiatives that enhanced operational efficiency and fostered organizational growth. Demonstrated expertise in leadership and strategic planning.

Overview

13
13
years of professional experience

Work History

VP, South Region Patient Retention

United Healthcare
01.2023 - Current
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams to successfully complete major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long-term goals.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.

Director, Patient Retention

WellMed/ United Healthcare
01.2020 - 01.2023
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Regional Manager, Operations

USMD/WellMed
11.2011 - 01.2020
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Established and maintained operational standards for up to 16 locations at one time.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.

Education

BBA - Business Administration

Ashford University
San Diego, CA

Skills

  • Team leadership
  • Budget Oversight
  • Relationship building
  • Critical thinking
  • Coaching and mentoring
  • Complex Problem-solving
  • Strategic planning
  • Business development
  • Documentation and reporting
  • Risk management
  • Process improvement

Timeline

VP, South Region Patient Retention

United Healthcare
01.2023 - Current

Director, Patient Retention

WellMed/ United Healthcare
01.2020 - 01.2023

Regional Manager, Operations

USMD/WellMed
11.2011 - 01.2020

BBA - Business Administration

Ashford University

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