Morgan Murphy
Alvarado,TX
Summary
Results-driven professional with experience as a South Region Retention Analyst at United Healthcare Group. Expert in analytical thinking and data processing, I developed impactful reports and streamlined workflows, enhancing operational efficiency. Proven ability to collaborate effectively with teams, driving strategic improvements and optimizing patient outcomes through comprehensive data analysis.
Overview
7
7
years of professional experience
1
1
Certification
Work History
South Region Retention Analyst
United Healthcare Group
11.2020 - Current
- Analyzed healthcare data to identify trends and inform strategic decisions.
- Collaborated with cross-functional teams to enhance operational efficiency and service delivery.
- Developed comprehensive reports on patient outcomes and program effectiveness for senior management review.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Conducted competitive analysis to support strategic planning initiatives and market positioning efforts.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Medical Assistant
JPS Health Network
01.2019 - 11.2020
- Coordinated patient scheduling and managed appointment flow to optimize clinic operations.
- Assisted in clinical procedures, ensuring adherence to safety protocols and infection control measures.
- Conducted patient intake assessments, documenting medical histories and vital signs accurately.
- Educated patients on medication management and post-treatment care instructions for improved compliance.
- Implemented electronic health record updates, streamlining documentation processes and improving data accuracy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Certified Medical Assistant - Medical Assstant
Everest College
Fort Worth, TX01-2014
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Team collaboration and leadership
- Documentation and reporting
- Excel proficiency
- Critical thinking
- Data research and validation
- Data processing
- Report preparation
- Workflow Analysis
- System analysis
- Trend analysis
Accomplishments
Lead Medical Assistant with the Palliative care team and established proven processes for the new DFW team. Increased the monthly goal set by leaders for each provider monthly.
I found my nichè for viewing trends, reporting and putting the story together for a whole process. Moved on to the retention and engagement team, a Work from home position, to help assist with creating processes and reports to give leadership based on performance. Received my role as the south region retention analyst to show trends in separate markets for plans, broker assistance, marketing assistance.
Certification
Medical Assistant
Timeline
South Region Retention Analyst
United Healthcare Group
11.2020 - Current
Medical Assistant
JPS Health Network
01.2019 - 11.2020
Certified Medical Assistant - Medical Assstant
Everest College