Elizabeth Tate Martin
Oxford
Summary
Exceeds customer expectations to enhance satisfaction and loyalty. Skilled in developing enduring relationships through effective consultative sales techniques. Demonstrates a strong commitment to customer service excellence and retention strategies.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Customer Advocate - South, Pacific & Great Northwest Region
UpperCrust Food Service
10.2025 - Current
- Collaborated with House Corporation Boards, House Directors, and student leadership to execute food service programs for fraternities and sororities.
- Managed and renewed annual contracts while working closely with customer KPIs and CPIs.
- Partnered with internal operations teams to ensure seamless, on-the-ground food service execution across regions.
Marketing, Communications & PR Manager
RiverLand Roofing Contractors
Oxford
01.2024 - 10.2025
- Curated and scheduled social media posts for the company, including posts and guest coordination for NIL-sponsored podcasts with Ole Miss athletes.
- Successfully created brand awareness and drove sales in new geographical areas.
- Coordinated and introduced the CEO to new business opportunities through meetings with hospital officials, city and state officials, universities, and community colleges.
- Created and executed an adult education class for Mississippians across the state to create jobs in the Delta and other rural areas by working closely with government officials, GAF manufacturer officials, and 2nd Chance MS.
- Planned and executed trade shows in the roofing and insurance industries.
Marketing and Event Coordinator
Nicholas Air
Oxford
05.2022 - 11.2023
- Curated and scheduled social media and blog posts for the company and sister brands.
- Successfully planned high-scale events and trade shows across the United States for confidential members, potential members, vendors, sales departments, and employees.
- Created and executed travel plans including hotel blocks, housing, car services, and private and commercial travel for C-suite executives and team members.
- Executed quarterly and weekly meetings for C-suite leadership.
- Planned member and employee gifting on a holiday and quarterly basis, both shipped and onboard aircraft.
- Uphold relationships across domestic and international FBOs while working closely with other departments to ensure logistical success and member satisfaction.
- Served as the CEO's assistant, managing personal and business errands and all aspects of travel.
- Maintained confidentiality and professionalism when coordinating with political officials, professional athletes, YPO officials, artists, and acting professionals.
Sales Associate
Chaney's Pharmacy
Oxford
11.2020 - 05.2022
- Worked closely with the pharmacy department, engaging with guests and creating an exceptional gift-wrapping experience.
Server
Country Club of Oxford
Oxford
06.2020 - 05.2022
- Delivered a fine dining experience for club members.
- Worked alongside the Event Coordinator to ensure flawless execution of events.
- Served as Event Coordinator and Manager of the Pool Club.
- Successfully created and managed social media platforms.
Education
Bachelor of Science - Hospitality Management, Event Planning, Business and Integrated Marketing Communications
The University of Mississippi
Oxford, Mississippi05.2022
Skills
- Account management and retention
- Problem solving and analysis
- Effective communication skills
- Leadership and team management
- Microsoft Office proficiency
- Community engagement and outreach
- Event planning and coordination
Affiliations Experience
- More Than A Meal, Oxford, MS, 08/01/24, Present, Board Member, Serve as an active board member supporting weekly meal service for the LOU community., Coordinate with food providers and volunteers to ensure consistent Tuesday night operations., Partner with community organizations to secure monetary and in-kind donations distributed weekly.
- Alpha Phi, Iota Omega, 08/01/18, 05/01/22, Recruitment and Member Experience Advisor
- Double Decker Festival, Oxford, MS, 01/01/24, 05/01/24, Event Coordinator, Collaborated with city officials, festival directors, Visit Oxford, local businesses, sponsors, performers, and tour managers to produce a successful community weekend., Assisted with festival setup and breakdown., Ensured hospitality needs were met for sponsors and performers throughout the event.
- 2nd Chance Mississippi, Oxford, MS, 10/01/21, 10/31/21, Event Manager, Served as Event Manager for the 2021 Gala. Managed guest check-in/check-out and auction items., Worked closely with the catering company, rental company, and venue to ensure a successful event.
Certification
CVENT
Timeline
Customer Advocate - South, Pacific & Great Northwest Region
UpperCrust Food Service
10.2025 - Current
Marketing, Communications & PR Manager
RiverLand Roofing Contractors
01.2024 - 10.2025
Marketing and Event Coordinator
Nicholas Air
05.2022 - 11.2023
Sales Associate
Chaney's Pharmacy
11.2020 - 05.2022
Server
Country Club of Oxford
06.2020 - 05.2022
Bachelor of Science - Hospitality Management, Event Planning, Business and Integrated Marketing Communications
The University of Mississippi