FIEUY DORAL
Vacaville
Summary
Dynamic leader with extensive experience at Navy Federal Credit Union, specializing in change management and team development, orchestrating initiatives that enhance engagement and implement leadership programs, showcasing exceptional project strategy and people leadership skills.
Overview
19
19
years of professional experience
Work History
ACTING AVP – PACIFIC NORTHWEST REGION
NAVY FEDERAL CREDIT UNION
Vacaville
01.2024 - 12.2025
- Provided strategic insight to strengthen region with effective green leadership team.
- Leveraged banking and financial industry expertise to ensure regulatory compliance.
- Demonstrated extensive experience in member service operations and business unit partnership.
- Collaborated with the Leader Committee to develop a consistent promotion process for the region's SMSR.
- Created succession planning program for assistant managers in the region.
- Co-established CY initiative, achieving 240.25% YOY growth, ranking third in employee engagement efforts.
ACTING AVP – DESERT SOUTHWEST REGION
NAVY FEDERAL CREDIT UNION
Vacaville
07.2021 - 12.2023
- Ensured compliance with federal and state regulations.
- Demonstrated expertise in member service operations, vendor management, and collaboration with business partners.
- Led operational teams to drive effectiveness, utilizing data.
- Developed framework for GL Advisory Board to promote transparency in processes.
- Enhanced leadership roles to foster growth mindset and support OKRs.
- Collaborated with WFM to allocate resources for branch renovations effectively.
- Implemented safety measures in branches with positive COVID-19 cases to minimize disruptions.
SUPPORTING REGIONAL MANAGER – DESERT SOUTHWEST REGION | WHITE DIVISION
NAVY FEDERAL CREDIT UNION
Vacaville
01.2022 - 07.2022
- Supported DSW Regional Manager across various operational responsibilities during dual roles.
- Enhanced branch visits and strategic operations to boost efficiency.
- Managed staffing operations, optimizing decision-making processes and exception handling.
- Ensured transparency and visibility throughout organizational procedures.
- Collaborated with work groups to analyze operations and identify compliance gaps.
- Contributed to 2022 vBOLC through collaboration with BOD Flex planning team.
- Assisted in planning annual Bi-Regional Conference alongside DSW AVP and Flex Team.
- Developed regional one-pager of Strategic Plan outlining ambassadors and objective owners.
BRANCH MANAGER – VACAVILLE BRANCH
NAVY FEDERAL CREDIT UNION
Vacaville
07.2016 - Current
- Transformed branch operations through effective remediation during pandemic and staffing challenges.
- Led team of 12 to develop metrics and strategies, ensuring regulatory compliance.
- Conducted branch engagement reviews in alignment with the Enterprise Strategy.
- Served as Channel Synergy Ambassador, Flexible Workforce Ambassador, Community Outreach Leader, SEEL Team, and HR Recognition Champion.
- Contributed to pilot projects including SERVE model branch, SERVE - Express Desk, and Dual MSR Program.
- Co-developed MSR Leadership Development programs across three regions, enhancing leadership skills.
- Mentored leaders while guiding Summer Interns from 2023 to 2025.
ASSISTANT MANAGER – VACAVILLE BRANCH
NAVY FEDERAL CREDIT UNION
Vacaville
03.2013 - 07.2016
- Cultivated cohesive team environment among 10 members to achieve unified goals.
- Oversaw daily operations to ensure seamless execution of functions and recommend process enhancements.
- Enhanced team engagement through strategic planning and effective communication initiatives.
- Empowered team members by prioritizing resource utilization and increasing job knowledge.
- Transformed team culture by emphasizing training and professional development opportunities.
- Standardized processes and improved documentation to mitigate risks, resulting in successful IA review.
- Collaborated with branch manager to elevate branch visibility via business development initiatives.
- Implemented creative solutions that consistently maintained member average wait time at two minutes.
BRANCH MANAGER
SELF HELP FCU A DIVISION OF COMMUNITY TRUST CU
09.2006 - 09.2012
- Selected to enhance branch portfolio during national housing market crisis.
- Collaborated with business partners in Accounting, ATM, and Lending for policy modifications.
- Established a high-performing team of five, focusing on member satisfaction and family culture.
- Grew deposits and investments to strengthen branch portfolio and increase visibility.
- Achieved 100% retention during three mergers through effective team buy-in.
- Exceeded expectations with over 90% results in quarterly Mystery Shops.
- Propelled product and service goals by 175%, achieving Top Performing location consistently for two years.
- Advocated for installation of banded barriers to ensure safety for members and staff.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION & MANAGEMENT
University of Phoenix
Sacramento, CASkills
- Coaching leadership
- Change management
- Business transformation
- Team building
- Collaboration skills
- Interpersonal communication
- Strategic planning
- Adaptability
- High-Pressure Decision Making
- Time management
- Emotional intelligence
- Issue resolution skills
Accomplishments
BOAST and BOSS Award recipient 2019
Timeline
ACTING AVP – PACIFIC NORTHWEST REGION
NAVY FEDERAL CREDIT UNION
01.2024 - 12.2025
SUPPORTING REGIONAL MANAGER – DESERT SOUTHWEST REGION | WHITE DIVISION
NAVY FEDERAL CREDIT UNION
01.2022 - 07.2022
ACTING AVP – DESERT SOUTHWEST REGION
NAVY FEDERAL CREDIT UNION
07.2021 - 12.2023
BRANCH MANAGER – VACAVILLE BRANCH
NAVY FEDERAL CREDIT UNION
07.2016 - Current
ASSISTANT MANAGER – VACAVILLE BRANCH
NAVY FEDERAL CREDIT UNION
03.2013 - 07.2016
BRANCH MANAGER
SELF HELP FCU A DIVISION OF COMMUNITY TRUST CU
09.2006 - 09.2012
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION & MANAGEMENT
University of Phoenix