SARAH KING-BROWN

• Supervises, directs, and motivates high-quality performance of 9 nurses across 6 states.
• Promotes interdisciplinary collaboration by fostering strong relationships with physicians, pharmacists, and patients.
• Contributes to positive team dynamics as an approachable supervisor who actively listens to concerns from both patients and nurses.
• Manages staffing needs efficiently by creating flexible schedules that maximize coverage during peak times without exceeding budget constraints.
• Increase staff retention through effective communication, mentorship, and professional development opportunities.
• Interviews, hires, instructs, and mentors employees and promoted high level of care quality to patients.

• Delivered patient education for Pulmonary Arterial Hypertension (PAH) therapies in home, hospital, and clinic settings,
• Provided follow-up visits and coordinated ongoing care during therapy titration, ensuring continuity and safety of care.
• Managed referrals and coordinated orders with provider offices, acting as a liaison between patients, healthcare teams, and CVS Specialty Pharmacy.
• Facilitated clear communication among provider offices, the specialty pharmacy, and patients to optimize treatment adherence and outcomes.
• Precepted and mentored new staff members, supporting their onboarding and professional development.
• Utilized learning principles to adapt teaching methods according to individual learner needs, maximizing comprehension and retention of material presented.
• Collaborated with interdisciplinary teams to ensure consistent patient care and education across various departments.
• Collaborated with healthcare teams to identify training needs and tailor educational content accordingly.
• Improved patient education on disease management and prevention with customized patient education of therapies.

• Provided-hands on support to staff and providers to maintain efficient patient flow.
• Demonstrated positive, supportive leadership to foster a culture of teamwork, engagement, and staff appreciation.
• Designed and implemented a structured new employee orientation tailored to the needs of the clinic and departments, optimizing onboarding and integration.
• Collaborated with the RNs across departments to ensure seamless patient care and enhance overall patient experience, contributing to positive customer feedback.
• Oversaw mandatory education requirements for clinical staff and ensured timely completion.

• Provided one-to-one nursing care for a pediatric tracheostomy and ventilator-dependent patient in the home an school settings.
• Prepared, mixed, and administered biological IV infusion therapy, adhering to strict aseptic technique and safety protocols.
• Accompanied the patient to school, assisting with transportation, medication administration, classroom support, and schoolwork.
• Utilized critical thinking skills to prioritize nursing interventions based on the patient's acuity level and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

• Company Overview:
• EMR: Office Practicum
• Collaborated with the lead provider to launch a new pediatric clinic, contributing to the development of clinic policies, procedures, patient flow design, insurance credentialing, and scheduling management.
• Performed both clinical and administrative responsibilities, including scheduling and follow-up coordination, conducting patient assessments, performing developmental screenings, and vaccine administration.
• Served as staff supervisor and clinic flow manager, overseeing medical assistants, and front-end staff to ensure efficient daily operations.
• Streamlined workflow within the clinic by identifying opportunities for process improvements and collaborating with colleagues to implement effective solutions.

* Oversaw daily shift operations including managing staff

schedules, coordinating patient assignments, and

monitoring equipment maintenance needs.

• Coordinated needs during traumas, codes, and transfers.
• Coordinated EMS transfers to and from department.
• Made staffing decisions based on patient load and patient triage levels.
• Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Streamlined triage processes for more efficient patient assessment and prioritization.
• Served as a clinical resource for staff members, answering questions related to policy, procedure, or practice.
• Facilitated effective communication between physicians, patients, families, and other healthcare professionals to ensure optimal patient outcomes.

• Coordinated staffing assignments; managed patient flow; managed and aided staff on shift.
• Coordinated staff mentoring including monthly check-ins and yearly evaluations.
• Enhanced patient comfort by providing compassionate care and administering medications through IV infusion.
• Managed complex infusion cases involving multiple medications simultaneously, ensuring proper dosing, compatibility, and timing to maximize treatment effectiveness.
• Initiated patient care meetings with multidisciplinary team to revise plan of care as patient condition warrants.
• Preserved high levels of professionalism while managing stressful situations involving critically ill patients requiring urgent interventions during infusions.