KARI RUNNELS
Texarkana,TX
Summary
With a proven track record at Robbins Toyota, I excel in cost estimation and customer service, enhancing satisfaction rates by implementing efficient processes. My strong work ethic and effective communication skills have significantly contributed to team success, achieving goals through integrity and time management.
Overview
8
8
years of professional experience
Work History
Parts Estimator and Parts Person
3DD Automotive
05.2024 - 01.2025
- Developed detailed cost estimates for auto repairs required on vehicle.
- Improved estimates by collaborating with vendors to gather competitive pricing.
- Prepared and presented estimation reports to support decision-making processes.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Warranty Administrator, Assistant Service Manager
Robbins Toyota
05.2018 - 05.2024
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
BDC Manager
Toyota of Rockwall
01.2017 - 05.2018
- Helped team achieve goals to boost sales and build morale.
- Secured repeat business from satisfied customers by consistently delivering exceptional experiences throughout the service process.
- Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
- Generated promotional letters, postcards and emails to encourage customers to visit dealership.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associates of Specialized Business - Business
RETS Medical & Business Institue
Hopekinsville, KYSkills
- Cost estimation
- Customer service
- Work ethic and integrity
- Time management
- Verbal and written communication
Timeline
Parts Estimator and Parts Person
3DD Automotive
05.2024 - 01.2025
Warranty Administrator, Assistant Service Manager
Robbins Toyota
05.2018 - 05.2024
BDC Manager
Toyota of Rockwall
01.2017 - 05.2018
Associates of Specialized Business - Business
RETS Medical & Business Institue
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