Kari Shortt
Knoxville,TN
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Team Lead
Walmart
Knoxville , TN
08.2016 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Education
High School Diploma -
Tazewell High School
Tazewell, VA06-2011
Skills
- Regulatory Compliance
- Performance Monitoring
- Production Monitoring
- Schedule Management
- Employee Engagement
- Coaching and Mentoring
- Workplace Safety
- Performance Improvement
- Product Management
- Operations Management
Timeline
Team Lead
Walmart
08.2016 - Current
High School Diploma -
Tazewell High School
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